Alexa Not Responding

How Do I Fix The "Alexa Doesn't Respond To Commands" Issue? Alexa Doesn't Respond to Commands

You've seen Alexa tell you, "Sorry I don't know that one," or "Sorry, I am having trouble understanding you right now." These kinds of issues can occur frequently, but there are a few easy solutions to try. Here are some suggestions that you can follow:

Make Certain That There Is Power and the Internet Is Available.

While it's an easy and basic procedure, you should make sure that your device with Alexa has internet connectivity at all times. Verify that the Echo is connected securely and that there's no interruption in internet service.

Verify that the Echo's mic is on.

If you notice the solid bar or light ring in red instead of a solid blue light, this is an indication that the microphone in the Alexa device is off. Hit the mic button located on one of its sides to switch it back on. After you've checked the parameters above, make sure Alexa is responding in response to the commands you have given it. You may also consider moving your Echo gadget closer to the location where you're speaking.

Make sure the Alexa-enabled device is within the range of the WiFi network.

The device that you have enabled Alexa on may appear inactive due to WiFi coverage. Try moving it closer to the main router to check if that helps resolve the problem. Making it more close to the source of the network will ensure it has sufficient coverage, and therefore functioning properly.

Restart Your Alexa-Enabled Device

Restarting your device with Alexa will help you resolve many of the issues that you're experiencing in the Alexa assistant. Try restarting the Echo device to determine whether it solves the issue.

Verify Your Wireless Connection

When your internet connection is not working You can start your WiFi router, and then reconnect it with the gadget. Then, check whether Alexa responds. If restarting the computer doesn't fix the problem, call your ISP for help with the issue of a weak internet connection.

Reset Your Alexa-Enabled Device to Factory Settings

If you follow the steps above and do not solve the issue, reset the settings back to the factory default settings. After you've reset your device, it's time to connect the device to your Amazon account and then add the settings for the device to the Alexa app once more.

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