CC-Contact Center

SUMMARY

One of my major responsibilities whilst at 3CLogic was the re-design of Contact Center Application — a now 10+ year old Contact Center builder and managing tool used by different users in different regions, used primarily by support teams.

Taking on a giant

This project was a prime candidate for the adoption of the new 3CLogic design language, Working with app which was just loaded with feature without keeping in mind of its usability presented an ideal opportunity to spend extra time on UX and micro-interactions, along with the colors or the design of componentized elements.

Above all else, it afforded the opportunity to strip back to only what was necessary both from a visual and UX standpoint. By far the biggest challenge was to ensure that the application appeared visually simple, even when dense with information and content.