Last updated: October 20, 2026
AI Luxe (“we,” “our,” or “us”) provides a ride-booking service through the AI Luxe mobile application. This Privacy Policy explains how we collect, use, store, and share information when you use our app.
App: AI Luxe
Company/Developer: AI Luxe Limited
Privacy contact:+92 3136033747
Depending on how you use AI Luxe, we may collect the following information:
When you create an account, we may collect your first name, last name, email address, phone number, and authentication information needed to create and protect your account.
When you request a ride, we may process your pickup location, destination, selected locations on the map, booking details, and information needed to manage your ride and communicate its status.
AI Luxe allows you to select locations manually on a map and, where you choose to use it and grant permission, use your device's GPS to identify your current location.
Location information is used to help set pickup and drop-off points and facilitate your requested ride. Based on the app's intended functionality, location is used for ride-booking purposes, not continuous background tracking. If the app's implementation changes, this policy will be updated accordingly.
Our app and its service providers may process limited technical information needed to operate, maintain, secure, and troubleshoot the service. The exact information depends on the services and SDKs enabled in the app.
We may use collected information to:
Create and manage user accounts.
Process ride requests and manage bookings.
Identify pickup and destination locations.
Communicate booking confirmations, ride status, and service-related updates.
Provide customer support.
Maintain app functionality, security, and reliability.
Detect, investigate, and prevent fraud, abuse, or technical issues.
Meet applicable legal obligations.
We do not describe any use of your location for continuous background tracking as part of the intended functionality of AI Luxe.
AI Luxe uses Firebase services for backend functionality. Depending on the Firebase products enabled, these services may process account information, app data, authentication information, technical diagnostics, or notification-related information.
The app may also use Google Maps or related mapping services to display maps and help users select locations. Information processed by these services is subject to the relevant service terms and privacy practices.
We may share information with service providers that help us operate the app, host or process data, deliver notifications, maintain security, or provide mapping functionality. Where applicable, information may also be shared with the relevant ride operator or driver to fulfill a booking, such as pickup and destination details and the information needed to identify or contact the passenger.
We may disclose information where required by law or where reasonably necessary to protect users, our service, or our legal rights.
We do not sell personal information as part of the intended operation of AI Luxe. The actual collection and sharing practices of every enabled SDK and service must be reflected accurately in this policy and in Google Play's Data safety section.
Information may be stored and processed using Firebase and other service providers used to operate AI Luxe. We use reasonable measures intended to protect information from unauthorized access, loss, misuse, or alteration.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide the service, maintain bookings and account records, resolve disputes, meet legal obligations, and protect the service.
You may request deletion of your account and associated personal data by using the account deletion feature in the app, if available, or by contacting us at the privacy email listed above.
When we receive a valid deletion request, we will delete or anonymize the associated data within a reasonable period, subject to applicable legal requirements and any limited records we are required or permitted to retain. Information retained for a lawful reason will be protected and used only for that reason.
Before publishing: make sure the in-app account deletion flow and any required external deletion page are actually available and work as described.
You can choose whether to grant location permission through your device settings. If you do not grant GPS access, you may still be able to select pickup and destination locations manually, depending on the available app functionality.
You may also contact us to ask about your personal information or request account deletion.
AI Luxe is not intended for children who are not permitted to use the service under applicable law. We do not knowingly collect children's personal information in violation of applicable legal requirements. If you believe a child has provided personal information improperly, contact us so we can review the request.
Our service providers may process information in locations different from your own. Where applicable, we take steps intended to ensure that information is handled in accordance with relevant legal requirements.
Third-party services linked to or integrated into AI Luxe may have their own privacy policies and terms.
We may update this Privacy Policy when our app, data practices, service providers, or legal obligations change. We will publish the updated version on this page and revise the “Last updated” date.
For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:
AI Luxe Limited
Email: ailuxelimiteduk@gmail.com