Thank you for using the Aigde app. This technical support document is designed to assist you in resolving any technical issues that may arise while using our app. If you encounter any problems, please feel free to contact our development team at aigdedevteam@opsmails.com.
Operating Systems: The Aigde app is compatible with [list the specific operating systems and versions, e.g., iOS 14.0 and above, Android 11.0 and above]. Make sure your device's operating system is up - to - date to ensure the best performance of the app.
Devices: The app has been tested on a variety of devices, including [list some of the common devices, e.g., iPhone 13, Samsung Galaxy S21, etc.]. However, if you are using a relatively rare or old - model device, there may be some compatibility issues.
Possible Cause: This may be due to insufficient device memory, conflicts with other apps, or bugs in the app.
Solution: Try closing some unused apps to free up memory, and then restart the Aigde app. If the problem persists, please uninstall and reinstall the app. If the issue still occurs, please provide detailed information about your device and the steps you took before the crash when contacting our development team.
Possible Cause: Poor network connection, large amounts of data to load, or problems with the device's performance.
Solution: Check your network connection and make sure you are connected to a stable Wi - Fi or mobile data network. If the problem is related to the device's performance, try clearing the app's cache or restarting the device.
Possible Cause: Incorrect username or password, network problems, or issues with the authentication server.
Solution: Double - check that you have entered the correct username and password. If you have forgotten your password, use the "Forgot Password" function to reset it. If the problem is due to network issues, please try again after ensuring a stable network connection. If the issue persists, it may be a problem with the authentication server. Please contact our development team and provide relevant error messages.
If you need technical support, please send an email to aigdedevteam@opsmails.com. In the email, please include the following information:
Your Device Information: including the device model, operating system version, and any other relevant hardware or software information.
A Detailed Description of the Problem: Please describe the problem you encountered in as much detail as possible, including the steps you took before the problem occurred, any error messages you received, and the frequency of the problem.
Screenshots or Videos: If possible, please attach screenshots or videos that show the problem. This will help our development team better understand and diagnose the issue.
Our development team will respond to your email as soon as possible and work with you to resolve the problem. Thank you for your understanding and support.
We welcome your feedback and suggestions on the Aigde app. If you have any ideas on how to improve the app's functionality, user experience, or other aspects, please feel free to let us know by emailing aigdedevteam@opsmails.com. Your feedback is important to us and will help us continuously improve the app.