Privacy policy of Shenzhen CXL Eletronic Co.,Ltd

Introduction

Aicooking (hereinafter referred to as "we") operated by Shenzhen CXL Electronics Co., Ltd. (registered address: b1-15g, Fuyong Xinghanghuafu, Bao'an District, Shenzhen;

contact information: 18124628998) attaches great importance to the protection of users' privacy and personal information.

We may collect and use your information when you use our products and / or services.

We hope that through Aicooking privacy policy (this Privacy Policy), we can explain to you our business situation and the types of your personal information we need to collect, as well as the ways and protective measures we provide for you to access, update and delete such information, as well as the rules we need to abide by when we share, transfer and publicly disclose your personal information. This privacy policy is closely related to the Aicooking service you use and the various business functions included in the service (hereinafter referred to as "our products and / or services"). We hope that you will carefully read and confirm that you have fully understood the contents of this privacy policy before using our products and / or services, and let you make the choice you think is appropriate according to the guidance of this privacy policy. The terms involved in this privacy policy are expressed in a concise way for your better understanding.

By using or continuing to use our products and / or services after we update this Privacy Policy (we will update you in time), you agree to the content of this Privacy Policy (including the updated version), it means you agree that we collect, use, save and share your relevant information in accordance with this Privacy policy.

If you have any questions about this privacy policy or related matters, please contact us at 18124628998.

Contents

I   How do we collect and use your information

II   How do we use cookies and similar technologies

III   How do we share, transfer and publicly disclose your information

IV   How do we protect and preserve your information

V   How to manage your personal information

VI   Information protection for minors

VII  Notices and amendments

VIII  How to contact us

According to “The Cybersecurity Law of the People's Republic of China”, personal information refers to "all kinds of information recorded by electronic or other means that can identify the personal identity of a natural person individually or in combination with other information, including but not limited to the name, date of birth, ID card number, personal biometric information, address, telephone number, etc. of a natural person", It lists the specific types and ranges of personal information and personal sensitive information in the form of a list, which you can drop down to the bottom to view.

I. How do we collect and use your information

This Privacy Policy collects and uses your personal information for the following purposes.

（1） How do we collect your information

We will obtain your personal information through the following three channels:

1. Information you provide directly: we may collect and store information you provide to us when using Aicooking service, including information you provide when filling in information online on our page, applying for products and / or services, participating in online community discussions, resolving disputes or contacting us about Aicooking service, And information about your transactions and activities that you generate in the process of using our services.

2. Information we collect actively: in the process of using Aicooking app and related services, we will collect information sent to us by your computer, mobile phone and other access devices.

3. Information we obtain from other sources: with your consent, we may also obtain your relevant information from Aicooking's affiliated companies and partners, credit institutions and legally established third-party organizations that legally retain your relevant information.

（2） How do we use your information

When you authorize us to collect and use your personal information:

Our products and / or services include some core functions, which include personalized service functions; provide customer service and complaint handling function.

At the same time, if our purpose of changing products and / or services and collecting use information changes, we will show it in a prominent position and obtain your authorization.

We may collect, save, and use the following information related to you to achieve these functions. Since the personal information collected is a necessary prerequisite for realizing the business function, we will not be able to provide you with the corresponding products and / or services without providing information. These features include:

1. Personalized service function

In order to improve our products and services, we may collect your transaction information, browsing information, your attention information and location information for data analysis to form a user profile, which can be used to show you the product and / or service information you are interested in, such as generating customized pages. Meanwhile, without your explicit consent, we will not sell or lease your personal information to any third party for the purpose of satisfying the marketing purpose of the third party.

In order to provide services and improve the quality of service, we may also obtain the relevant information you provided when you contacted customer service and the questionnaire reply information you sent to us when you participated in the questionnaire survey.

For the information collected from your various devices, we may associate them so that we can provide consistent services for you on these devices. We may combine information from one service and other services to provide you with services, personalized content and advice. Portrait information related to personalized services will be equally protected with your personal information in accordance with this privacy policy.

2. Provide customer service and handle complaints

Our customer service system will use your account information and transaction information. To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity with you. When you need us to provide customer service and after-sales service related to your transaction information, we will query your transaction information.

In order to ensure the legitimate rights and interests of you and others, if you are complained or complained about by others, we will provide your name, valid certificate number, contact information, complaint related content to the consumer protection department and regulatory authorities, so as to solve the complaint disputes in a timely manner, except those explicitly prohibited by laws and regulations. Call our customer service number and other ways to contact us, we will reply and reasonable explanation within 15 days, or put forward the way to solve the dispute.

When you authorize us to call the device permission:

In order to make your service experience in Aicooking more convenient and smooth, your personal information may be collected and used in the following additional settings. If you do not provide such personal information, it will not affect your use of Aicooking, but you may not be able to use specific functions or need to manually fill in some information repeatedly. At the same time, these additional settings will prompt you whether to turn on or not when you call them for the first time. You can also set these functions independently in Aicooking app. The specific path is: my settings -privacy management. These additional settings include:

1. Start location service: we only collect your location information at that time, and will not track your whereabouts. After the location service is turned on, you can directly use the higher version of Bluetooth search service (this is the inherent function and requirement of the higher version BLE).

2. Allow to use Bluetooth: you can use the mobile phone Bluetooth link Aicooking barbecue probe, with Aicooking app for baking.

（3） You are fully aware that under the following circumstances, we do not need your authorization to collect and use personal information:

1. Directly related to national security and national defense security;

2. Directly related to public safety, public health and major public interests;

3. Directly related to criminal investigation, prosecution, trial and execution of judgment, etc;

4. In order to protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to get your consent;

5. The collected personal information is disclosed to the public by the subject of personal information;

6. Your personal information collected from legally disclosed information;

7. Necessary for signing and performing the contract according to your requirements;

8. It is necessary to maintain the safe and stable operation of the products and / or services provided, such as discovering and handling service failures;

9. It is necessary for academic research institutions to carry out statistical or academic research based on the public interest, and when they provide the results of academic research or description to the outside world, they de label the personal information contained in the results;

10. Other circumstances stipulated by laws and regulations.

（4） Rules for using your personal information

1. We will use the collected personal information in accordance with this Privacy Policy and for the purpose of realizing our product and / or service functions.

2. After collecting your personal information, we will de-identify the data through technical means, and the de-identified information will not be able to identify the subject. Please understand and agree that we have the right to use the de-identified information in this case; we have the right to analyze the user database and make commercial use of it without disclosing your personal information.

3. Please note that all personal information provided by you when using our products and / or services will continue to be authorized to us during your use of our products and / or services unless you delete it or refuse to collect it through system settings. When you cancel your account, we will stop using it and delete your personal information or anonymize it according to relevant laws and regulations.

4. We will make statistics on the use of our products and / or services, and may share these statistics with the public or third parties to show the overall use trend of our products and / or services. But these statistics do not contain any of your identification information.

5. When we display your personal information, we will desensitize your information by means of content replacement and anonymous processing to protect your information security.

6. When we want to use your personal information for other purposes not specified in this policy, or for other purposes, we will seek your prior consent.

II、 How do we use cookies and similar technologies

（1） The use of cookies

1. In order to realize the personalized needs of your online experience and make your access experience easier, we will send one or more small data files named cookie on your computer or mobile device. The cookie assigned to you is unique and can only be read by the web server in your domain. We send you cookies to simplify your repeated login steps, store your browsing habits and preferences and other data, so as to help you simplify the filling in of personal information, provide your service preferences, help you optimize the selection and interaction of advertisements, help you judge your login status and account or data security.

2. We will not use cookies for any purpose other than those stated in this privacy policy. You can manage or delete cookies according to your preferences. You can clear all the cookies saved on the computer. Most web browsers will automatically accept cookies, but you can usually modify the browser settings to reject cookies according to your own needs; In addition, you can also clear all cookies saved in the software. However, if you do so, you may need to change the user settings in person every time you visit Aicooking website, and the corresponding information you recorded before will also be deleted, which may have a certain impact on the security of the services you use.

（2） Application of network beacon and similar technology

In addition to cookies, we will also use other similar technologies such as web beacon on our website. Our web pages often contain some electronic images (called "single pixel" GIF files or "web beacon"). We use network beacon in the following ways:

1. By using network beacon on Aicooking website, the number of user visits and residence time are calculated, and the registered Aicooking users are identified by visiting cookies.

2. Through the cookie information, we can provide you with personalized service.

III  How do we share, transfer and publicly disclose your personal information

（1） Share

1. We will not share your personal information with any companies, organizations or individuals other than Aicooking, except for the following circumstances:

(1) Obtain your explicit consent or authorization in advance;

(2) It shall be provided as required by applicable laws and regulations, legal procedures and mandatory administrative or judicial requirements;

(3) To the extent permitted by laws and regulations, it is necessary for Aicooking, its related parties or partners, you or other Aicooking users or the public to protect their interests, property or safety from damage;

(4) Only by sharing your information we can realize the core functions of our products and / or services or provide the services you need;

(5) Handle disputes or disputes between you and others according to your needs;

(6) It is provided in accordance with the relevant agreements signed with you (including the electronic agreements signed online and the corresponding platform rules) or other legal documents;

(7) Based on academic research;

(8) It is used in accordance with the laws and regulations of the public interest.

2. We may share your personal information with our related parties. However, we will only share necessary personal information and are bound by the purposes stated in this privacy policy. If our related parties want to change the purpose of personal information processing, they will seek your authorization again.

3. We may share your transaction information, account information and equipment information with partners and other third parties to ensure the smooth completion of the services provided for you. However, we will only share your personal information for legitimate, legitimate, necessary, specific and definite purposes, and only share the personal information necessary for providing services. Our partners have no right to use the shared personal information for any other purpose. Our partners include the following types:

(1) Members of Aicooking will provide products and services (such as usage and customer support) related to Aicooking services to help detect and prevent potential crimes and violations of our policies.

(2) Suppliers of technical and consulting services. We may share your personal information with third parties who support our services. These organizations include those that provide us with infrastructure technical services, data processing and customer services. However, we require these service providers to use your information only for the purpose of providing services for us, and not for their own interests.

4. For companies, organizations and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to handle personal information in accordance with our agreement and the confidentiality and security measures required by this privacy policy. In the use of personal sensitive data, we require the third party to use data desensitization and encryption technology, so as to better protect user data.

5. In order to comply with the requirements of laws and regulations, implement the regulations of regulatory authorities, protect the rights and property or safety of Aicooking, you or other Aicooking customers, such as to prevent fraud and other illegal activities and reduce credit risk, exchange necessary information with other financial related companies and organizations. We will not sell, rent, share or otherwise disclose personal information for profit in violation of the commitments made in this privacy policy.

（2） Assignment

We will not transfer your personal information to any company, organization or individual except for the following circumstances:

1. Obtain your explicit consent or authorization in advance;

2. It is provided according to the requirements of applicable laws and regulations, legal procedures and compulsory administrative or judicial requirements;

3. It is provided in accordance with the relevant agreements signed with you (including the electronic agreements signed online and the corresponding platform rules) or other legal documents;

4. In the case of merger, acquisition, asset transfer or similar transactions, if it involves the transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy. Otherwise, we will require the company or organization to seek your authorization again.

（3） Disclosure

We will only publicly disclose your personal information under the following circumstances and under the premise of taking security measures in line with industry standards:

1. According to your needs, disclose your designated personal information in the way you explicitly agree to;

2. If your personal information must be provided according to the requirements of laws and regulations, compulsory administrative law enforcement or judicial requirements, we may disclose your personal information according to the type and disclosure method of the required personal information. On the premise of compliance with laws and regulations, when we receive the above request for information disclosure, we will require to issue corresponding legal documents, such as subpoena or investigation letter. We firmly believe that the information we are asked to provide should be as transparent as possible to the extent permitted by law. All requests have been carefully reviewed to ensure that they have a legal basis and are limited to data that law enforcement agencies have legitimate rights to obtain for specific investigation purposes.

IV   How do we protect and preserve your information

（1） Our technology and measures to protect your personal information

We attach great importance to personal information security and take all reasonable and feasible measures to protect your personal information:

1. Technical measures for data security

We will adopt the security protection measures in line with the industry standards and the common security technologies in the industry to prevent your personal information from unauthorized access, modification, leakage, damage or loss

(1) Adopt encryption technology to encrypt and store your personal information.

(2) Our network service adopts encryption technology such as transport layer security protocol, and provides browsing service by means of HTTPS, so as to ensure the security of your personal information in the process of transmission.

(3) When using your personal information, such as personal information display and personal information association calculation, we will adopt a variety of data desensitization technologies including content replacement and sha256 to enhance the security of personal information in use.

(4) Our system for storing your personal data has been certified by PCI DSS (third party payment industry data security standard), which ensures the security of transaction and personal information from security management, strategy, process, network architecture and many other aspects.

2. Other security measures taken to protect personal information

We manage and standardize the storage and use of personal information by establishing data classification, data security management specification and security development specification

(1) We adopt strict data access rights and multiple identity authentication technology to control and protect personal information, and conduct comprehensive security control on data by signing strict confidentiality agreement, monitoring and auditing mechanism with information contacts, so as to avoid illegal use of data.

(2) We use code security check, data access log analysis technology for personal information security audit.

(3) We have set up an information security committee and set up an information security group under which the information security officers are responsible for personal information security affairs.

(4) We will also hold security and privacy training courses to enhance employees' awareness of the importance of protecting personal information.

3. Security incident handling

(1) In order to deal with the possible risks of personal information leakage, damage and loss, we have formulated a number of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding processing procedures. We have set up a special emergency response team for security incidents. In accordance with the requirements of security incident handling standards, we have launched safety plans for different security incidents, carried out stop loss, analysis, positioning, formulated remedial measures, and cooperated with relevant departments to trace and strike.

(2) In case of personal information security incidents, we will inform you in time of the basic situation and possible impact of the security incidents, the disposal measures we have taken or will take, the suggestions that you can prevent and reduce the risks on your own, and the remedial measures for you in accordance with the requirements of laws and regulations. At the same time, we will timely inform you of the relevant information of the event by mail, letter, telephone, push notice, etc. when it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to issue an announcement. Meanwhile, we will actively report the disposal of personal information security incidents in accordance with the requirements of regulatory authorities.

(3) If you have any questions about our personal information protection, please contact us at the bottom of this policy. If you find that your personal information is leaked, especially your account and password, please contact us immediately through the contact information agreed in [how to contact us] at the bottom of this policy, so that we can take corresponding measures.

（2） How to save your personal information

1. We store personal information collected in the people's Republic of China in the people's Republic of China. At present, we have no cross-border information outbound. If we need to transfer your personal information overseas to complete the transaction in order to process cross-border business, we will implement it in accordance with laws and regulations and the provisions of relevant regulatory authorities, explain the purpose of personal information outbound, the receiver, security measures, etc., and require the receiver to complete the transaction in accordance with laws and regulations and the provisions of relevant regulatory authorities, our privacy policy and any other relevant confidentiality and security measures to handle this personal information.

2. We promise that in order to protect your consumers' rights and interests, unless otherwise stipulated by laws and regulations, we will keep your personal information until one month after the date of cancellation of your account. When your personal information exceeds the period of our preservation, we will delete or anonymize your personal information.

3. If we terminate the service or operation, we will inform you at least 30 days in advance, and delete or anonymize your personal information after the termination of the service or operation.

V   How to manage your personal information

Aicooking attaches great importance to your attention to personal information, and makes every effort to protect your right to access, correct, delete and withdraw your consent to your personal information, so that you have full ability to protect your privacy and security.

1. Access and correct your personal information

In addition to the provisions of laws and regulations, you have the right to access the following personal information and correct some of it at any time, including:

(1) Your account information

(2) Your browsing information

(3) Please feel free to contact us if you need to access or correct other personal information generated in the process of using our products and / or services. We will respond to your request in the manner and within the period specified in this privacy policy.

(4) Personal information that you cannot access and / or correct: in addition to the information listed above, we are unable to provide you with access and / or correction services for some of your personal information, which is your equipment information collected to ensure transaction security and meet the requirements of relevant mandatory laws and regulations, and personal information generated when you use financial products. We will use the above information within the scope of your authorization in accordance with the relevant laws and regulations, and you cannot change or delete it on your own.

2. Delete your personal information

Information that you can directly clear or delete in our products and / or services pages, including browsing records, collection records, attention records, etc.

You can request us to delete personal information in the following cases:

(1) If our personal information is handled in violation of laws and regulations;

(2) If we collect and use your personal information, we do not ask your consent;

(3) If our handling of personal information violates your agreement;

(4) If you cancel the Aicooking account;

(5) If we terminate the service and operation.

After receiving your request for deletion, we will follow up the deletion processing according to your and relevant laws and regulations and give you feedback on the results. We will also notify entities that have obtained your personal information from us and require them to be deleted in a timely manner unless otherwise provided by laws and regulations or by which they are authorized by you independently. When you remove information from our service, we may not immediately delete the information in the backup system, but it will be removed when the backup system is updated.

3. Change the scope of your authorization or withdraw your authorization

You can change the scope of your authorization to continue to collect personal information or withdraw your authorization by deleting information, turning off the device function, setting privacy in Aicooking  software, etc. You can also withdraw all our authorization to continue to collect your personal information by canceling specific products and Aicooking account.

Please understand that each business function needs some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide you with the corresponding services for withdrawing your consent or authorization, and we will no longer process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the previous personal information processing based on your authorization.

4. Respond to your request

If you are unable to access, correct or delete your personal information through the above methods, or you need to access, correct or delete other personal information generated when you use our products and / or services, or you think Aicooking has any violation of laws and regulations or any agreement with you on the collection or use of personal information, please contact us through +8618124628998. In order to ensure security, we may need you to provide a written request or prove your identity in other ways. We will reply to your request within 15 days after receiving your feedback and verifying your identity. For your reasonable request, we do not charge in principle, but for repeated requests that exceed the reasonable limit, we will charge a certain cost according to the situation. We may refuse requests that are groundless, require too many technical means (e.g., need to develop new systems or fundamentally change current practices), pose risks to the legitimate rights and interests of others, or are very impractical (e.g., involving information stored on backup tapes).

Under the following circumstances, we will not be able to respond to your request according to the requirements of laws and regulations:

(1) Related to national security and national defense security;

(2) Related to public safety, public health and major public interests;

(3) Related to criminal investigation, prosecution and trial;

(4) There is sufficient evidence to show that you have subjective malice or abuse of rights;

(5) Responding to your request will seriously damage the legitimate rights and interests of you or other individuals or organizations.

VI   Information protection for minors

1. Aicooking attaches great importance to the protection of minors' personal information. Aicooking protects minors' personal information according to relevant national laws and regulations.

2. In the case of collecting personal information of minors with the consent of parents or legal guardians, we will only use or publicly disclose this information when it is permitted by law, explicitly agreed by parents or guardians, or necessary for the protection of minors.

3. If we find that we have collected personal information of minors without the prior consent of a verifiable parent or legal guardian, we will try to delete the relevant data as soon as possible.

VII  Notices and amendments

1. In order to provide you with better service and with the development of Aicooking business, this privacy policy will be updated accordingly. However, we will not reduce your rights under this privacy policy without your explicit consent. We will issue the updated version on Aicooking website and Aicooking mobile terminal, and remind you of the update of relevant content through website announcement or other appropriate ways before it takes effect. Please visit Aicooking to keep abreast of the latest privacy policy.

2. For major changes, we will also provide more significant notice (we will explain the specific changes of the privacy policy by including but not limited to email, SMS or special tips on the browsing page).

Major changes referred to in this policy include but are not limited to:

(1) There has been a major change in our service model. Such as the purpose of personal information processing, the type of personal information processing, the use of personal information, etc;

(2) We have made significant changes in ownership structure, organizational structure, etc. Such as business adjustment, bankruptcy merger and acquisition, etc;

(3) The main objects of personal information sharing, transfer or public disclosure have changed;

(4) Significant changes have taken place in your right to participate in personal information processing and the way you exercise it;

(5) When our responsible department, contact information and complaint channel for handling personal information security change;

(6) When the personal information security impact assessment report indicates that there is a high risk.

3. We will also archive the old version of the privacy policy for your reference.

VIII  How to contact us

1. If you have any questions, comments or suggestions about this privacy policy or your personal information, please contact us at +86 18124628998.

2. Normally, we will reply within 15 days. If you are not satisfied with our reply, especially our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to the regulatory departments of Netcom, telecommunications, public security and industry and commerce.