Last updated: 1 April 2025
Your privacy is important to us. This Privacy Policy explains how ORCHID PALACE GAMING L.L.C ("Orchid Palace", "we", "our", or "us") collects, uses, shares, transfers, and stores Personal Information when you use our website, mobile applications, and services ("Platform"). It also informs you about your rights under applicable data protection laws.
By accessing our Platform, you consent to the collection and processing of your Personal Information in accordance with this Privacy Policy.
The entity responsible for data processing is:
ORCHID PALACE GAMING L.L.C
Email: support@orchidpalace.com
We collect two types of information:
Personal Information:
- Name, date of birth, nationality, gender
- Contact details such as email, phone, address
- Government-issued identification and KYC documentation
- Payment data (card numbers, billing info)
- Photographs, voice recordings for platform engagement or promotional purposes
- Location data, device identifiers, and session activity
General Information:
- IP address, browser type, referral URLs
- Session time and date, usage behavior
- Log and analytics data collected automatically
Your information is used for:
- Account registration, authentication, and verification
- Processing financial transactions
- Delivering goods, services, and prizes
- AML (Anti-Money Laundering) and KYC compliance
- Responding to inquiries and providing customer support
- Promotional, research, and marketing purposes (where consented)
- Detecting and preventing fraud or unlawful activity
- Improving our Platform functionality and security
We may share your Personal Information with:
- Group companies and affiliates
- Verified third-party service providers (e.g., cloud storage, payment processors)
- Legal or governmental authorities where required
- Buyers or investors in case of a business transfer
International transfers may occur. We will ensure your data is adequately protected using legal safeguards such as Standard Contractual Clauses.
We implement industry-standard physical, electronic, and administrative procedures to secure your Personal Information. These include data encryption, restricted access, and secure data centers. However, we cannot guarantee absolute security. Please protect your password and avoid sharing it with anyone.
Cookies help enhance user experience and track preferences. You may adjust your browser settings to decline cookies, but this may impact some Platform functionalities. Third-party analytics (like Google Analytics) may also use cookies to collect aggregated user data.
We may work with advertisers or marketing agencies who collect data through cookies, pixels, or beacons to deliver personalized ads. These entities have their own privacy practices, and we encourage users to consult their respective privacy policies.
Our Platform includes tracking pixels and integrations from platforms like Facebook and Google. This enables retargeting and ad performance measurement. Users can opt out by modifying browser settings or disabling tracking cookies.
By signing up, you agree to receive communications from us. You may opt out at any time by emailing us at support@orchidpalace.com. Withdrawal of consent does not affect prior lawful communications.
You may have the following rights (depending on jurisdiction):
- Access to your data
- Correction of inaccurate or incomplete data
- Data portability
- Objection or restriction to processing
- Right to withdraw consent at any time
- Right to request data erasure (where applicable)
We retain Personal Information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal/regulatory obligations. For AML compliance, data may be stored for a minimum of 5 years.
We may update this Privacy Policy at any time. Revisions will be posted on our Platform. Continued use of the Platform following such changes constitutes your acceptance of the updated policy.
13.1 You can delete your account or delete certain personal information by logging into your game account. If you believe that we process any other personal information that you would like us to delete, please send an email to [orchidpalacegaming@gmail.com].
13.2 You may ask us to delete the personal information we hold about you if: (a) you believe we no longer need to hold the information;
(b) you believe that the personal information we hold about you is being processed unlawfully.
13.3 While we are considering your request, you may also exercise your right to restrict our processing of your personal information (as described below).
13.4 We may need to retain personal information where we have a legitimate reason to retain it under data protection law (for example, to defend legal claims or for freedom of expression), but we will notify you if this is the case. If you ask us to remove a game that has been published on the Game Service
If there is reason to delete the personal information, we will take reasonable steps to try to inform the person who displayed the personal information or provided the link to the personal information.
The personal information of other people in the connection is also deleted.