Heki Privacy Policy & Terms of Use (EULA)

Welcome to Heki.

This Privacy Policy explains how Heki collects, uses, stores, and protects your personal information when you use our application. It also outlines your rights regarding your data and includes the basic Terms of Use (EULA) governing your use of our services.

By downloading or using Heki, you agree to this Privacy Policy and Terms of Use.

1. Information We Collect

1.1 Information You Provide

When using Heki, you may voluntarily provide information such as:

• Display name or username

• Email address

• Profile information

• Photos, videos, comments, and other content you upload

• Messages or feedback sent to our support team

Providing this information is optional, but some features may not be available without it.

1.2 Information Collected Automatically

When you use Heki, we may automatically collect certain technical information, including:

• Device model

• Operating system and version

• App version

• Language and region settings

• Device identifiers

• Crash reports and diagnostic information

• Usage analytics

This information helps us improve app performance, security, and user experience.

2. How We Use Your Information

We use your information to:

• Provide and maintain Heki services

• Create and manage your account

• Process in-app purchases

• Personalize your experience

• Improve app performance and develop new features

• Detect fraud, abuse, and security risks

• Respond to customer support requests

• Comply with applicable legal obligations

We do not sell your personal information to third parties.

3. Sharing of Information

We may share limited information only in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers that help us operate Heki, including:

• Cloud hosting services

• Analytics providers

• Customer support platforms

• Payment processing services

These providers may access your information only to perform services on our behalf.

3.2 Legal Requirements

We may disclose information if required by law or when necessary to:

• Comply with legal obligations

• Protect our legal rights

• Prevent fraud or illegal activities

• Protect the safety of users or the public

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

5. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Delete your account and associated personal data

• Withdraw consent where applicable

• Request information about how your data is processed

To exercise these rights, please contact us using the email provided below.

6. In-App Purchases

Heki may offer optional in-app purchases.

All purchases are processed securely through Apple's App Store. We do not collect, process, or store your payment card information.

Purchase transactions are governed by Apple's payment policies.

7. User Content and Community Guidelines

Heki is a community platform where users can share content.

By posting content, you agree that you are responsible for the material you upload.

You must not post content that:

• Is illegal or fraudulent

• Contains hate speech or harassment

• Is threatening or abusive

• Contains sexually explicit or exploitative material

• Infringes copyrights, trademarks, or other intellectual property rights

• Violates another person's privacy

• Contains malware, spam, or malicious links

Repeated violations may result in content removal or account suspension.

8. Content Moderation

To maintain a safe community, Heki uses both automated systems and human review.

We reserve the right to:

• Review uploaded content

• Remove content that violates our policies

• Restrict or suspend accounts that repeatedly violate our rules

Content moderation decisions are made to help ensure community safety and compliance with applicable laws.

9. Reporting Objectionable Content

Users can report inappropriate content or abusive behavior using the Report feature available throughout the app.

After receiving a report, we will review the content promptly and may take actions including:

• Removing the reported content

• Issuing warnings

• Suspending or terminating offending accounts

• Restricting future access to certain features

10. Blocking Users

Heki allows users to block other users.

Once blocked:

• The blocked user cannot interact with you.

• They cannot send you messages.

• They cannot view certain parts of your profile or content where applicable.

11. Children's Privacy

Heki is not intended for children under the age required by applicable local laws.

We do not knowingly collect personal information from children without appropriate authorization. If such information is discovered, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy and Terms of Use from time to time.

Any significant changes will be communicated through the app or by publishing the updated version within Heki. Continued use of the app after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have any questions, requests, or require technical support regarding this Privacy Policy or Heki, please contact us:

Heki Support

Email: appsupport@heki.com