Second, while I have the latest updated version of OS on my iMac, my printer, Canon Prima MX870 series 2, does support duplex printing and I use it all the time for duplex printing my word documents I send to the printer, I cannot figure out how to duplex print my adobe reader PDF files or any PDF files for that matter. I have followed all instructions that I could find about how to turn it on, however none of the instructions work. I have clicked on "printer" and when my screen comes up it shows duplex printing "off" in light gray and I cannot change it to "on" and no where on my iMac screen does it show anything called "properties" which some other instructions tell me to click on.

The instructions worked in find the version of Adobe Reader I have; I found I have version 2015.010.20056, but I am not sure how this relates to the 10.3.1 that the instructions say. I thought that I had downloaded the most recent version but does the 010.20056 means I only have version 10.2 and need to down load a newer version to get duplex printing?


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Sorry, I guess I have been working on this too long I meant that I have been told I need to have 10.1.3, not 10.3.1. But still nothing is working and the instructions about duplex printing do not help to turn on my duplex printing.

If you're on a Mac, About Acrobat Reader is not on the Help menu but on the app menu (the first one after the apple, with the name of the app). This should be the same for all apps, so it's easy to find once you know how.

2015.010.20056 is still pretty old (but much less old than 10.2). It came out almost 2 years ago. I suggest you check for updates, which you can do via Help > Check for Updates. This is supposed to be automatic, so it might tell you about a problem. Please let us know where you get to.

I did what you suggested, went to help and clicked on "check for up dates." It said that my Adobe Acrobat Reader is up to date. What do I now? What is wrong? You say I have an old version and it says I am up to date?

I keep getting this in every browser. The document you are trying to load requires Adobe Reader 8 or Higher. You may not have Adobe Reader installed on your viewing environment may not be properly configured to use adobe reader.

The form you are attempting to open is a dynamic XFA form. These forms can only be opened in an XFA aware reader, which basically means Adobe Acrobat. You must download it and open it with acrobat/reader in order to view it.

I know that this can be fixed by changing the name of the "server" in the viewer output profile. This is how I have fixed it every time before. Currently I have it as "acroviewR21", which has worked this year until today. Usually it can be fixed just by updating the year, but since it is still 2021 (as is my version of acrobat reader DC), I am really not sure what to do. I have tried various permutations of the capitalization to no effect. I have tried making it 22 with no effect.

Upgraded to MacOS Sonoma 14.0 October 7 2023 and now I cannot print any pdf files from Adobe Reader. Error Message says "The document could not be printed" "There were no pages selected to print". Adobe wants $ to convert to Word. Cannot "Select all" and copy to Word or Pages. Cannot "Select all" and print selection. Same issue with all pdf's. Work around is to open pdf file in Open Office Text and print from Open Office.

I installed 14.1, installed current Canon driver, installed current "Reader" and of course I have Preview, I have a license for Acrobat. . . I can't print a pdf no matter what. Two error types: one is Filter failed, the other is "no page selected." Conversion pretty much wrecks the appearance of the document.

After several months of putting off figuring out this "Adobe PDF not printing" issue, I just found this forum. I have Sonoma 14.1.2 and an Epson Workforce printer. It is fixed (for me anyway) now by deleting my Adobe Reader application and reinstalling the new version 2023.008.20423. Looks like someone, somewhere fixed the issue. Works perfectly now.

Same thing. After installing the latest OS update Sonoma 14.4.1, my Acrobat Pro files will no longer print. Never had that issue before. Tried reinstalling Acrobat Pro and restarting my computer and still the same issue. Please fix this Apple!!!!!

Thanks to all with their suggestions. As often happens, there were confounding factors. One was that Preview did not handle some crazy security feature that a law firm embedded in files I was sent. Another, I have to confess, was that I was using an Adobe product that was past its sell-by date. So, once I obtained the latest versions of Acrobat (and reader), I was able to print the weird files. But Preview still could not print those pesky files.

Contact Adobe. Every application has a shelf life and if your version of Acrobat Pro is now unsupported by Adobe on Sonoma, you need to talk with them, or upgrade to the version that is currently supported on Sonoma.

So I suppose this is probably a basic Quickbooks for Mac issue (not the online version), but I've only noticed it since I started running payroll in the last 6 months. When the payroll module generates a PDF file of some report or check stub, it throws to an older version of Acrobat. I would rather it throw to the most recent version as in the version with creative suite, but I'm a bit afraid to go monkey around with it as it seems like the previous version of Acrobat was part of the Quickbooks for Mac install.

I don't see any way in preferences to choose what application handles generated PDF files, so is there a known way to straighten that out? Or, is this issue solved by simply removing older versions of Acrobat from one's system, leaving Quickbooks to perhaps appeal to the OS to find out what application is preferred to handle PDF files, and hopefully it starts handing off to the most recent version?

So here's where I'm going to escalate this to a bug and say Quickbooks Mac desktop version is HARD LINKED to Adobe Reader, and there's little guarantee that Adobe Reader 9 will continue to run on MacOS, and indeed has various problems simply operating under MacOS Mojave (let alone Catalina...is it even 64bit?)

I archived the earlier version of Adobe Reader (and any other earlier version I had) and have only the current Acrobat product installed to handle PDF files. In any other instance, mac applications all happily hand off any generated PDF files to my one and only PDF handling product, the current release of Acrobat in the Adobe Creative Suite.

So now in following the step-by-step above, when one clicks "View & Print" in step 5, Quickbooks (again - I'm doing this in the PAYROLL module, in case THAT is where in the code this hard-link has been written in...), one is presented with the error modal dialog I've attached in an image. Any subsequent attempts to view and print after that first error present a second error dialog box indicating "there is still a file being generated...wait for that file to complete or close and refresh the module".

So there you have it. TL:dr - the payroll module in QuickBooks for Mac desktop edition is unable to generate various reports or paystubs without passing thru an old version of Adobe Reader, and appears to be hard-linked to a specific "Adobe Reader" application title rather than respecting the Finder's or the operating system's tagged application for handling PDF files. This needs to be corrected.

PS - I may be wrong, but I believe the version of Acrobat Reader (version 9.x) that's hard linked is 32bit application code and will not run at all if one updates to Catalina. Another reason to UNlink this hard link and figure out how to make the payroll module respect the OS's tagged handler for PDF files.

My 2019 Desktop Quickbooks for Mac will not let me view and print paychecks or tax forms. I just get a message that reads: Unable to find Acrobat reader; you should obtain this for best results in opening PDF files.

I have already bought and updated the latest version of Adobe Acrobat. I have cleared my history from Safari and selected Adobe as my default browser by control clicking a PDF file, all to no avail. Now what?

Hi! Thank you for your clear and thorough post. After following all the recommended actions in this thread with hopes that it would work for me where it did not for you, I still have the same problem. I am convinced you are right. I just updated to the latest version of Catalina and now I can't view or print any pdf files in payroll. I am not very computer savvy and am crying at my desk. Luckily I work from home. Quickbooks keeps giving me instructions for Windows. Ugh!

I appreciate you for performing some troubleshooting steps to fix the issue of being unable to view and print paychecks or tax forms in QuickBooks Desktop for Mac. The error that you've encountered means that you'll need an Acrobat reader installed on your Mac computer. Thus, I recommend contacting Apple support to be guided with the process.

Additionally, I've included an article that'll help you make sure your W-2 form aligns correctly with the boxes on a preprinted form. This is to ensure that all the details are in place while printing the form: W-2 Print Test.

You may have noticed that I have already stated that I purchased and downloaded Adobe Acrobat and it works with all other programs on my computer except Quickbooks payroll. Page 29 of the manual was no help, and shift clicking the paycheck just brings me to the same message that it cannot find Adobe. Could you please have somebody fix this bug or provide me with a contact number to speak with a live agent?

At this point, I'd recommend getting in touch with our technical supports so we can look into your account in a secure session and investigate this unexpected behavior. You can go to this link to connect with us: Contact QuickBooks Desktop support.

Once you're in, please scroll down to the bottom part of the page. Then, select Start a QuickBooks Desktop for Mac chat from the How to message us outside of the product section. 152ee80cbc

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