Before you use the Adobe Creative Cloud Cleaner tool, you should back up your files and folders in the Adobe product directories, run the log collector tool to save a copy of your log files, and check the sync status of your Creative Cloud files. You should also close any open Adobe apps and background processes. For more details on how to prepare for using the tool, see [How and when to use the Creative Cloud Cleaner tool].
After you have completed the necessary steps, you can run the Adobe Creative Cloud Cleaner tool by following these instructions:
Download the latest version of the tool from [this link].
Run the tool as an administrator on Windows or with sudo permissions on Mac OS.
Select your language and accept the license agreement.
Select the option to remove or fix all products.
Select the option to remove or fix Photoshop Elements or Premiere Elements.
Select the option to remove or fix Adobe Clean Install Error Toolkit v4 [thethingy].
Follow the on-screen instructions to complete the process.
Restart your computer.
After you have run the tool, you should verify that it completed successfully by checking the log file in the following location:
Windows: C:\Users\[user name]\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
Mac OS: /Users/[user name]/Library/Logs/Adobe Creative Cloud Cleaner Tool.log
If you see any errors or warnings in the log file, you may need to contact Adobe Customer Care for further assistance.
Once you have verified that the tool worked properly, you can reinstall your Adobe products from the Creative Cloud desktop app or from [this page]. For more information on how to install your products, see [Fix errors installing Adobe apps].
We hope this article helped you fix the Adobe Clean Install Error Toolkit v4 [thethingy] and enjoy your Adobe products. If you have any questions or feedback, please let us know in the comments below.
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