Activate.turbotax.com

Follow the steps below to access your information within the TurboTax system:

•  Visit activate.turbotax.com

•  Click “Sign-In” under Existing Customer?

•  Enter your email address utilized for your Online Banking account, followed by _03587

o You may also click the Can’t Access Your Account? link to retrieve your customer

id.

•  Enter in your password

• If you do not remember your password setup with TurboTax, you may click the

• Can’t Access Your Account? link for a simple, step-by-step process to reset your

• password

• Click Sign In. 

Before you continue: If you purchased a TurboTax download activate.turbotax.com or CD for Windows or Mac from retail, go here for more info on activation.

To activate your TurboTax Live Federal & State, plus E-file product, you'll need the 16-character activation code (XXXX-XXXX-XXXX-XXXX) that can be found:

• On the product box insert; OR

• In the retailer e-delivery confirmation email and/or account order history

Note: If you purchased TurboTax Live online (not in-store) and didn’t receive your activation code or cannot find it, contact the retail company it was purchased from to request a copy of the activation code. If you purchased TurboTax Live in-store and have lost your activation code, contact us.

Go to activate.turbotax.com to sign in or create an account, and then enter your activation code (even if you've already started your taxes for tax year 2020, you’ll still need to activate the code).

Select Continue and then select your state. (Note: If you have income from multiple states, select the state that requires income tax filing. Make sure it’s the correct state, because you can’t change this once you start your taxes.)

Check the system requirements here.

TurboTax Live Federal & State, plus E-file is an online-only product that lets you get help and guidance from a tax expert when preparing your taxes. You can work with a tax pro whenever you need, and even talk to one live while you both look at your return. Your purchase includes a 16-character product activation code for one federal and one state tax return, plus e-file.

All TurboTax Live Federal & State, plus E-file products provide:

• Help from a tax expert when you have questions about your return

• A line-by-line review of your return by an expert before filing

• “Live Help” to connect with a live tax expert by chat or one-way video on your screen (which means that you see them, but they won’t see you)

• Unlimited access to help from an expert year-round.

TurboTax Live Federal & State, plus E-file is an online-only product that lets you get help and guidance from a tax expert when preparing your taxes. You can work with a tax pro whenever you need, and even talk to one live while you both look at your return. Your purchase includes a 16-character product activation code for one federal and one state tax return, plus e-file.

We want you to feel 100% confident when you file, so we offer the following guarantee: if you pay an IRS or state penalty (or interest) because of an error that a TurboTax expert made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.

Our TurboTax Live Federal & State, plus E-file products include:

TurboTax Live Deluxe with State

TurboTax Live Premiere with State

TurboTax Live Self-Employed with State

TurboTax Live Federal & State, plus E-file is available for purchase in select stores and online through these approved retailers (product availability may vary. See retailer website for details):

• Amazon

• Best Buy

• BJs

• Costco

• Dell

• Newegg

• Office Depot Max

• Sam's Club

• Staples

Note: TurboTax Live Federal & State, plus E-file isn't available in the CD/Download software format.

Clear & Start Over isn’t available through TurboTax Live Federal & State, plus E-file. But, the good news is that a new feature called Clear will be available in early 2021. If you need to start over, Clear will allow you to remove all tax data and start over with a clean slate.