Acorn House

1. Who We Are
Acorn House (“we”, “us”, “our”) is a service provider operating under the name Acorn House. We are committed to protecting your privacy and handling your personal data responsibly and transparently.

2. Information We Collect
We collect the following types of personal information to provide and improve our services:

Contact details – name, email address, phone number, postal address.
Identification data – government‑issued ID or proof of address when required for verification (e.g., for tenancy or check‑in).
Payment information – billing and transaction details (processed securely via third‑party payment gateways; we do not store full card numbers).
Service‑related information – preferences, booking history, special requests, and feedback.
Technical data – IP address, browser type, device information, and website usage when you visit our website.
Communications – records of emails, messages, and calls exchanged with us (including to riceoilstephen278@gmail.com).

3. How We Use Your Information
We use your data to:

Provide, operate, and maintain our services (e.g., bookings, rentals, facility management).
Process transactions, send invoices, and confirm reservations.
Respond to your inquiries, requests, and support needs.
Improve our website, services, and customer experience.
Send you updates, offers, and newsletters (you may opt out at any time).
Comply with legal and regulatory obligations (e.g., tax, safety, anti‑fraud).
Conduct internal analysis and quality assurance.

4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

With service providers – trusted third parties who help us operate (e.g., payment processors, email platforms, IT support, security services). They are bound by confidentiality and may only use data for specified purposes.
With legal authorities – when required by law, court order, or government regulation.
With professional advisors – lawyers, accountants, or auditors under duty of confidentiality.
In business transfers – if Acorn House is involved in a merger, acquisition, or asset sale, your data may be transferred with prior notice to you.

We require all recipients to treat your data with the same level of protection as we do.

5. Data Security
We implement appropriate technical and organisational measures – including encryption, firewalls, access controls, and regular security assessments – to protect your data against unauthorised access, alteration, disclosure, or destruction. While we strive for high security, no online system is completely infallible; we encourage you to also take precautions.

6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:

Access – request a copy of the personal data we hold about you.
Rectification – correct inaccurate or incomplete information.
Erasure – request deletion of your data (subject to legal retention periods).
Restriction – limit how we process your data in certain cases.
Data portability – receive your data in a structured, machine‑readable format.
Withdraw consent – for marketing communications, at any time.

To exercise these rights, please contact us using the email below. We will respond within 30 days.

7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyse traffic, and remember preferences. You can manage cookies through your browser settings; disabling them may affect some site functionality.

8. Children’s Privacy
Our services are not directed to individuals under 18 (or the applicable age of majority). We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete it promptly.

9. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes set out in this policy, comply with legal obligations (e.g., tax, accounting, and record‑keeping laws), and resolve disputes. When no longer needed, we securely dispose of or anonymise the data.

10. Third‑Party Links
Our website may contain links to external sites. This Privacy Policy does not apply to those third‑party platforms. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will be posted on our website with a revised “Last Updated” date. Continued use of our services after changes constitutes your acceptance of the updated policy.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us:

Acorn House
Email: riceoilstephen278@gmail.com