1. Introduction Welcome to Scanitech ApS ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, transparently, and safely. This Privacy Policy explains how our mobile application and services collect, use, disclose, and safeguard your personal information when you use the Scanitech ApS mobile application (the "App") and our computer repair and IT support services. Scanitech ApS operates under the laws of Denmark and complies fully with the European Union General Data Protection Regulation (GDPR) and the Danish Data Protection Act (Databeskyttelsesloven). 2. Company Details (Data Controller) Company Name: Scanitech ApS Physical Address: Kratbakken 23, 7200 Grindsted, Syddanmark, Denmark Email: Support@scanitechaps.online Phone: +4571649249 Website: https://scanitechaps.online Package Name / Application ID: com.scanitechaps.app 3. Information We Collect We collect information only to provide and improve our hardware repair, software solutions, and IT support services. A. Information You Provide to Us: Contact Information: Full name, phone number, email address, and physical address when you contact us, book a repair, or request a service quote. Service Details: Computer model, operating system, hardware specifications, and descriptions of technical faults or issues. Inquiries & Communications: Records and copies of your correspondence when you reach out to us via telephone (+4571649249) or email ( Support@scanitechaps.online ). B. Automatically Collected Technical Data: Device and App Information: Mobile device model, operating system version, unique device identifiers, and basic crash logs to ensure app performance and fix bugs. Network & Interaction Data: IP address, network carrier, and general interaction events within the App (e.g., viewing services, tapping call or email actions). 4. Hardware & Customer Storage Data Confidentiality (Crucial Policy) As a certified computer hardware and software repair workshop, we handle customer laptops, desktops, and data storage devices (HDDs, SSDs, Flash drives). We uphold the strictest standards of data confidentiality: Zero Unauthorized Access: Our technicians will never browse, inspect, copy, or distribute your private files, photos, emails, or personal documents unless strictly required for a customer-authorized data recovery procedure. Data Backup & Destruction: If temporary data cloning is required to replace a faulty storage drive, any temporary mirror images are securely and permanently wiped from our workshop systems upon completion of service and customer handover. Hardware Disposal: Defective replaced parts (swollen batteries, dead motherboards, broken screens) are safely recycled according to Danish environmental and e-waste standards. 5. Legal Basis for Processing Under GDPR Under EU GDPR Article 6, we process your personal data based on the following legal grounds: Performance of a Contract: Processing is necessary to fulfill our repair services, prepare diagnostic estimates, and deliver warranty commitments. Legitimate Interests: To operate, secure, maintain, and optimize our mobile application and customer assistance channels. Legal Obligation: Compliance with Danish commercial, tax, and accounting documentation requirements. Consent: Where you have given explicit consent to receive direct communications or promotional offers. 6. How We Use Your Information We use the collected information for: Diagnosing hardware failures and delivering software installations. Communicating status updates, repair completion times, and quotes. Facilitating direct telephone calls and email correspondence via the App. Validating our written Danish service warranty (6 to 36 months depending on the service). Preventing fraudulent transactions, malware threats, and security incidents. 7. Sharing of Information We never sell, trade, or rent your personal data to third parties or data brokers. We may only disclose your data under the following circumstances: Authorized Service Providers: Reputable third-party technology providers (such as secure email delivery infrastructure and analytics services) bound by strict confidentiality and GDPR data processing agreements (DPAs). Legal & Regulatory Compliance: When required by Danish law, judicial court orders, or law enforcement authorities. Protection of Rights: To protect the safety, rights, and property of Scanitech ApS, our customers, and the public. 8. Data Security and Retention Security: We employ industry-standard encryption, firewalls, ESD-safe lab practices, and secure server access controls to protect your data against unauthorized access, loss, or disclosure. Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory Danish commercial retention periods (e.g., Danish Bookkeeping Act / Bogføringsloven). 9. Your Rights Under GDPR (EU Residents) As a resident of Denmark and the European Union, you have the following rights regarding your personal data: Right of Access: Request a copy of the personal data we hold about you. Right to Rectification: Request correction of any inaccurate or incomplete information. Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information where legally permissible. Right to Restrict or Object to Processing: Object to or restrict how your data is processed. Right to Data Portability: Request transfer of your data in a structured, commonly used machine-readable format. Right to Withdraw Consent: Withdraw previously granted consent at any time. To exercise any of these rights, please email us at: Support@scanitechaps.online . You also have the right to lodge a complaint with the Danish Data Protection Authority: Datatilsynet (Denmark) Address: Carl Jacobsens Vej 35, 2500 Valby, Denmark Website: https://www.datatilsynet.dk 10. Children's Privacy Our App and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without verified parental consent. If you believe a child has provided us with personal information, please contact us immediately. 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect modifications in our operational practices or legal regulations. The latest updated version will always be posted within the App and accessible on our official website at https://scanitechaps.online . 12. Contact Us If you have any questions, suggestions, or concerns regarding this Privacy Policy or our data protection practices, please contact us at: Scanitech ApS Address: Kratbakken 23, 7200 Grindsted, Syddanmark, Denmark Email: Support@scanitechaps.online Phone: +4571649249 Website: https://scanitechaps.online 1:14 AM