Visit This Web URL https://masterytrail.com/product/accredited-expert-level-oracle-cx-unity-advanced-video-course Lesson 1: Introduction to Oracle CX Unity
Overview of Oracle CX Unity
Key Features and Capabilities
Understanding the Architecture
Installation and Setup
Basic Configuration
User Interface Navigation
Introduction to Data Models
Security and Permissions
Integration with Other Oracle Products
Best Practices for Implementation
Lesson 2: Data Management in Oracle CX Unity
Data Import and Export
Data Transformation Techniques
Data Quality Management
Data Governance Strategies
Data Segmentation
Data Enrichment
Data Deduplication
Data Archiving and Purging
Data Backup and Recovery
Advanced Data Analytics
Lesson 3: Customer Data Integration
Overview of Customer Data Integration
Data Sources and Connectors
Real-time Data Integration
Batch Data Processing
Data Synchronization Techniques
Handling Data Conflicts
Data Mapping and Transformation
Data Validation and Cleansing
Monitoring Data Integration Processes
Troubleshooting Common Issues
Lesson 4: Advanced Configuration
Customizing Data Models
Configuring Business Rules
Setting Up Workflows
Creating Custom Dashboards
Configuring Alerts and Notifications
Advanced User Management
Role-Based Access Control
Configuring Audit Trails
Performance Tuning
Scalability and High Availability
Lesson 5: Customer Segmentation and Targeting
Introduction to Customer Segmentation
Segmentation Strategies
Creating Segments
Segment Analysis
Targeting Strategies
Personalization Techniques
Campaign Management
Measuring Segment Performance
Optimizing Segmentation
Case Studies and Best Practices
Lesson 6: Customer Journey Mapping
Understanding Customer Journeys
Mapping Customer Touchpoints
Analyzing Customer Interactions
Identifying Pain Points
Optimizing Customer Journeys
Personalizing Customer Experiences
Measuring Journey Performance
Continuous Improvement Strategies
Integrating with Marketing Automation
Case Studies and Best Practices
Lesson 7: Advanced Analytics and Reporting
Introduction to Advanced Analytics
Setting Up Reports and Dashboards
Customizing Reports
Data Visualization Techniques
Predictive Analytics
Machine Learning Integration
Real-time Analytics
Performance Metrics and KPIs
Exporting and Sharing Reports
Best Practices for Analytics
Lesson 8: Integration with CRM Systems
Overview of CRM Integration
Configuring CRM Connectors
Data Synchronization Techniques
Handling Data Conflicts
Customizing CRM Workflows
Advanced CRM Configuration
Monitoring CRM Integration
Troubleshooting Common Issues
Best Practices for CRM Integration
Case Studies and Success Stories
Lesson 9: Security and Compliance
Overview of Security and Compliance
Data Privacy Regulations
Implementing Security Policies
Role-Based Access Control
Data Encryption Techniques
Monitoring and Auditing
Handling Security Incidents
Compliance Reporting
Best Practices for Security
Case Studies and Best Practices
Lesson 10: Performance Optimization
Introduction to Performance Optimization
Identifying Performance Bottlenecks
Database Optimization Techniques
Query Optimization
Caching Strategies
Load Balancing
Monitoring Performance Metrics
Performance Tuning Tools
Best Practices for Performance Optimization
Case Studies and Success Stories
Lesson 11: Advanced Workflows and Automation
Introduction to Advanced Workflows
Creating Custom Workflows
Automating Business Processes
Integrating with External Systems
Handling Errors and Exceptions
Monitoring Workflow Performance
Optimizing Workflows
Best Practices for Workflow Automation
Case Studies and Success Stories
Future Trends in Workflow Automation
Lesson 12: Customer Experience Management
Introduction to Customer Experience Management
Understanding Customer Needs
Designing Customer-Centric Processes
Personalizing Customer Interactions
Measuring Customer Satisfaction
Handling Customer Feedback
Continuous Improvement Strategies
Integrating with Marketing Automation
Best Practices for Customer Experience Management
Case Studies and Success Stories
Lesson 13: Advanced Data Visualization
Introduction to Advanced Data Visualization
Choosing the Right Visualization Techniques
Creating Custom Dashboards
Interactive Data Visualization
Real-time Data Visualization
Best Practices for Data Visualization
Case Studies and Success Stories
Future Trends in Data Visualization
Integrating with BI Tools
Advanced Visualization Techniques
Lesson 14: Machine Learning Integration
Introduction to Machine Learning Integration
Understanding Machine Learning Models
Integrating with Oracle CX Unity
Data Preparation for Machine Learning
Training and Evaluating Models
Deploying Machine Learning Models
Monitoring Model Performance
Best Practices for Machine Learning Integration
Case Studies and Success Stories
Future Trends in Machine Learning
Lesson 15: Advanced Customer Insights
Introduction to Advanced Customer Insights
Understanding Customer Behavior
Analyzing Customer Data
Predictive Customer Analytics
Personalizing Customer Experiences
Measuring Customer Insights
Continuous Improvement Strategies
Best Practices for Customer Insights
Case Studies and Success Stories
Future Trends in Customer Insights
Lesson 16: Advanced Data Governance
Introduction to Advanced Data Governance
Understanding Data Governance Frameworks
Implementing Data Governance Policies
Data Quality Management
Data Stewardship
Monitoring Data Governance
Best Practices for Data Governance
Case Studies and Success Stories
Future Trends in Data Governance
Integrating with Compliance Tools
Lesson 17: Advanced Customer Engagement
Introduction to Advanced Customer Engagement
Understanding Customer Engagement Strategies
Personalizing Customer Interactions
Measuring Customer Engagement
Continuous Improvement Strategies
Best Practices for Customer Engagement
Case Studies and Success Stories
Future Trends in Customer Engagement
Integrating with Marketing Automation
Advanced Engagement Techniques
Lesson 18: Advanced Data Integration
Introduction to Advanced Data Integration
Understanding Data Integration Strategies
Configuring Data Connectors
Real-time Data Integration
Batch Data Processing
Handling Data Conflicts
Monitoring Data Integration Processes
Best Practices for Data Integration
Case Studies and Success Stories
Future Trends in Data Integration
Lesson 19: Advanced Customer Segmentation
Introduction to Advanced Customer Segmentation
Understanding Segmentation Strategies
Creating Segments
Segment Analysis
Targeting Strategies
Personalization Techniques
Measuring Segment Performance
Best Practices for Customer Segmentation
Case Studies and Success Stories
Future Trends in Customer Segmentation
Lesson 20: Advanced Customer Journey Mapping
Introduction to Advanced Customer Journey Mapping
Understanding Customer Journeys
Mapping Customer Touchpoints
Analyzing Customer Interactions
Identifying Pain Points
Optimizing Customer Journeys
Personalizing Customer Experiences
Best Practices for Customer Journey Mapping
Case Studies and Success Stories
Future Trends in Customer Journey Mapping
Lesson 21: Advanced Analytics and Reporting
Introduction to Advanced Analytics and Reporting
Setting Up Reports and Dashboards
Customizing Reports
Data Visualization Techniques
Predictive Analytics
Machine Learning Integration
Real-time Analytics
Best Practices for Analytics and Reporting
Case Studies and Success Stories
Future Trends in Analytics and Reporting
Lesson 22: Advanced CRM Integration
Introduction to Advanced CRM Integration
Configuring CRM Connectors
Data Synchronization Techniques
Handling Data Conflicts
Customizing CRM Workflows
Advanced CRM Configuration
Monitoring CRM Integration
Best Practices for CRM Integration
Case Studies and Success Stories
Future Trends in CRM Integration
Lesson 23: Advanced Security and Compliance
Introduction to Advanced Security and Compliance
Data Privacy Regulations
Implementing Security Policies
Role-Based Access Control
Data Encryption Techniques
Monitoring and Auditing
Handling Security Incidents
Best Practices for Security and Compliance
Case Studies and Success Stories
Future Trends in Security and Compliance
Lesson 24: Advanced Performance Optimization
Introduction to Advanced Performance Optimization
Identifying Performance Bottlenecks
Database Optimization Techniques
Query Optimization
Caching Strategies
Load Balancing
Monitoring Performance Metrics
Best Practices for Performance Optimization
Case Studies and Success Stories
Future Trends in Performance Optimization
Lesson 25: Advanced Workflows and Automation
Introduction to Advanced Workflows and Automation
Creating Custom Workflows
Automating Business Processes
Integrating with External Systems
Handling Errors and Exceptions
Monitoring Workflow Performance
Best Practices for Workflow Automation
Case Studies and Success Stories
Future Trends in Workflow Automation
Advanced Automation Techniques
Lesson 26: Advanced Customer Experience Management
Introduction to Advanced Customer Experience Management
Understanding Customer Needs
Designing Customer-Centric Processes
Personalizing Customer Interactions
Measuring Customer Satisfaction
Handling Customer Feedback
Best Practices for Customer Experience Management
Case Studies and Success Stories
Future Trends in Customer Experience Management
Advanced Experience Management Techniques
Lesson 27: Advanced Data Visualization
Introduction to Advanced Data Visualization
Choosing the Right Visualization Techniques
Creating Custom Dashboards
Interactive Data Visualization
Real-time Data Visualization
Best Practices for Data Visualization
Case Studies and Success Stories
Future Trends in Data Visualization
Integrating with BI Tools
Advanced Visualization Techniques
Lesson 28: Advanced Machine Learning Integration
Introduction to Advanced Machine Learning Integration
Understanding Machine Learning Models
Integrating with Oracle CX Unity
Data Preparation for Machine Learning
Training and Evaluating Models
Deploying Machine Learning Models
Monitoring Model Performance
Best Practices for Machine Learning Integration
Case Studies and Success Stories
Future Trends in Machine Learning
Lesson 29: Advanced Customer Insights
Introduction to Advanced Customer Insights
Understanding Customer Behavior
Analyzing Customer Data
Predictive Customer Analytics
Personalizing Customer Experiences
Measuring Customer Insights
Best Practices for Customer Insights
Case Studies and Success Stories
Future Trends in Customer Insights
Advanced Insights Techniques
Lesson 30: Advanced Data Governance
Introduction to Advanced Data Governance
Understanding Data Governance Frameworks
Implementing Data Governance Policies
Data Quality Management
Data Stewardship
Monitoring Data Governance
Best Practices for Data Governance
Case Studies and Success Stories
Future Trends in Data Governance
Integrating with Compliance Tools
Lesson 31: Advanced Customer Engagement
Introduction to Advanced Customer Engagement
Understanding Customer Engagement Strategies
Personalizing Customer Interactions
Measuring Customer Engagement
Best Practices for Customer Engagement
Case Studies and Success Stories
Future Trends in Customer Engagement
Integrating with Marketing Automation
Advanced Engagement Techniques
Continuous Improvement Strategies
Lesson 32: Advanced Data Integration
Introduction to Advanced Data Integration
Understanding Data Integration Strategies
Configuring Data Connectors
Real-time Data Integration
Batch Data Processing
Handling Data Conflicts
Monitoring Data Integration Processes
Best Practices for Data Integration
Case Studies and Success Stories
Future Trends in Data Integration
Lesson 33: Advanced Customer Segmentation
Introduction to Advanced Customer Segmentation
Understanding Segmentation Strategies
Creating Segments
Segment Analysis
Targeting Strategies
Personalization Techniques
Measuring Segment Performance
Best Practices for Customer Segmentation
Case Studies and Success Stories
Future Trends in Customer Segmentation
Lesson 34: Advanced Customer Journey Mapping
Introduction to Advanced Customer Journey Mapping
Understanding Customer Journeys
Mapping Customer Touchpoints
Analyzing Customer Interactions
Identifying Pain Points
Optimizing Customer Journeys
Personalizing Customer Experiences
Best Practices for Customer Journey Mapping
Case Studies and Success Stories
Future Trends in Customer Journey Mapping
Lesson 35: Advanced Analytics and Reporting
Introduction to Advanced Analytics and Reporting
Setting Up Reports and Dashboards
Customizing Reports
Data Visualization Techniques
Predictive Analytics
Machine Learning Integration
Real-time Analytics
Best Practices for Analytics and Reporting
Case Studies and Success Stories
Future Trends in Analytics and Reporting
Lesson 36: Advanced CRM Integration
Introduction to Advanced CRM Integration
Configuring CRM Connectors
Data Synchronization Techniques
Handling Data Conflicts
Customizing CRM Workflows
Advanced CRM Configuration
Monitoring CRM Integration
Best Practices for CRM Integration
Case Studies and Success Stories
Future Trends in CRM Integration
Lesson 37: Advanced Security and Compliance
Introduction to Advanced Security and Compliance
Data Privacy Regulations
Implementing Security Policies
Role-Based Access Control
Data Encryption Techniques
Monitoring and Auditing
Handling Security Incidents
Best Practices for Security and Compliance
Case Studies and Success Stories
Future Trends in Security and Compliance
Lesson 38: Advanced Performance Optimization
Introduction to Advanced Performance Optimization
Identifying Performance Bottlenecks
Database Optimization Techniques
Query Optimization
Caching Strategies
Load Balancing
Monitoring Performance Metrics
Best Practices for Performance Optimization
Case Studies and Success Stories
Future Trends in Performance Optimization
Lesson 39: Advanced Workflows and Automation
Introduction to Advanced Workflows and Automation
Creating Custom Workflows
Automating Business Processes
Integrating with External Systems
Handling Errors and Exceptions
Monitoring Workflow Performance
Best Practices for Workflow Automation
Case Studies and Success Stories
Future Trends in Workflow Automation
Advanced Automation Techniques
Lesson 40: Advanced Customer Experience Management
Introduction to Advanced Customer Experience Management
Understanding Customer Needs
Designing Customer-Centric Processes
Personalizing Customer Interactions
Measuring Customer Satisfaction
Handling Customer Feedback
Best Practices for Customer Experience Management
Case Studies and Success Stories
Future Trends in Customer Experience Management