The institution establishes and implements written policies and procedures that provide an effective means to regularly assess, document, and validate student satisfaction relative to the quality of education, training, and student services provided. Open lines of communication with students exist and demonstrate responsiveness to student issues. Interim evaluations and a final evaluation upon completion of the term of enrollment are specified components of determining student satisfaction. Student feedback is utilized to improve the education, training, and student services provided by the institution.
ASER Questions/Statements:
IX.A.1. Attach a copy of the institution’s written policy to regularly assess, document, and validate student satisfaction with the quality of education and training offered. Describe how the institution systematically and effectively implements the policy, including:
a. how frequently student satisfaction is assessed,
b. how student feedback is documented,
c. who analyzes the feedback,
d. how the feedback is communicated to appropriate personnel, and
e. how feedback is utilized for the improvement of the training and operation of the institution.
Response: Trainees fill out the trainee feedback form duration the cooperative training art programs at the end of each training period. This is done through distributing the survey to trainees. It is submitted to graduate affairs administration which sends it to the Quality Assurance administration at the college. This department studies and analyzing the information. They then send the results and recommendations to the graduate affairs department to gain benefit from it towards developing and changing the programs to establish workshops which benefit the trainees.
Exhibit9.A.1 The Instructor Guide Form 13 P 34
Exhibit 9.A.1 The Instructor Guide Form 13 P 34.pdf
IX.A.2. Attach a copy of the questionnaire(s) or form(s) used by the institution to solicit feedback from students. Provide an example of when an analysis of student feedback resulted in improvements to the training or operation of the institution.
Response: Exhibit 9.A.2a Questionnaire of Assessment of Trainer and Training Process,
Exhibit 9.A.2b Updated Questionnaire of Assessment of Trainer and Training Process
9.A.2a Questionnaire of Assessment of Trainer and Training Process.PDF
Exhibit 9.A.2b Updated Questionnaire of Assessment of Trainer and Training Process.pdf
IX.A.2. Describe the means by which the institution ensures that open lines of communication exist to facilitate responsiveness to student issues. Relate relevant examples.
Response: Each trainee communicates with his college supervisor directly via e-mail, phone and cell phone . One may also communicate with the training office by phone, e-mail or fax. All of this information in present in the trainee handbook (see attachment C-2).
Exhibit 9.A.3 communication between Dean and Trainees
Exhibit 9.A.3 communication between Dean and Trainees.pdf
IX.A.4. Attach a copy of the institution's written policy informing students of the process for advancing concerns/grievances to management and for management’s timely response.
Response: The supervisor and the office of training receive inquiries and complaints of trainees via telephone, mobile phone, In person, land lines, e-mails and fax. Response are given immediately and within 3 days at the latest.
Exhibit 9.A.4 Regulation of Complains and Grievances
Exhibit 9.A.4 Regulation of Complains and Grievances.pdf
IX.A.4. Where does the institution publish and post contact information by which students can address concerns/grievances to governmental regulatory bodies and/or ACCET, in accordance with requirements of Document 49 – Policy and Procedure for Processing Complaints Initiated Against ACCET Accredited Institutions and Document 49.1 – Notice to Students: ACCET Complaint Procedure?
Response: Each trainee at the beginning of training is given a trainee handbook (see attachment C-2).
Exhibit 9.A.5-1 Electronic Services for Trainees). Exhibit 9.A.5-2 Confidentiality policy