The institution’s management is responsible for developing and effectively implementing policies within an organizational framework that is clearly defined, understood, and effective. Written policies and procedures guide the day-to-day operations of the institution.
Question B-1: Attach an organizational chart that: a. identifies the names and titles of all operational personnel (managers, staff, and faculty) at the institution; and b. clearly delineates the relationships among them.
Answer: See attachments 2-A-1-2, 2-A-2, 2-A-2.2, 2-A-6-1.
Question B-2: For a Branch Analytical Self-Evaluation Report (BASER), identify the positions that comprise the management team at the branch campus, along with a description of the primary responsibilities and direct supervisors of each position. Describe the reporting relationships of the management team at the branch to senior management at the main campus, as applicable.
Answer: The management team comprises the Dean, VD for Training, VD for Trainees' Affairs, VD for Quality, and the Director of Administrative and Financial Affairs. For more information, please see attachments 2-A-1-2, 2-A-2.2, 2-A-6-5(Arabic).
Question B-3: Describe how the institution's policies and procedures are made available to faculty and staff. When and where are new and revised policies and procedures communicated, published and/or posted? How are they organized? If policies are contained in an operational manual(s), attach the table of contents.
Answer: There are various ways in which both TVTC's and HCT's policies are published. For example, through tvtc.gov.sa or on HCT's website, which is by the way included on TVTC's website. Another example is through TVTC email or HCT email. See attachment 2-B-3 for a sample of a policy published by TVTC.
Question B-4: Describe the methods by which faculty/staff provide feedback regarding the effectiveness of policies and procedures. Provide an example of improvements made to the institution and its programs as a result of such feedback.
Answer: TVTC’s leadership apply open door policy whereby staff can directly communicate with upper management and provide feedback. A new service (Jasad Wahid service) allows any employee or student to forward his or her comments or complaints to the TVTC Governor personally. In other words both faculty and staff members can provide feedback regarding the effectiveness of policies and procedures through a number of methods. For example, a department can contact the Vice-Dean for Training to open a new major. Then the VD for Training presents it to the Dean who will present to the College Council for further procedures. See attachment 2-B-4(Arabic) for a sample of proposed majors to be available at the department of travel and tourism.
Question B-5: Provide a detailed narrative describing how management monitors the institution and its processes to ensure the systematic and effective implementation of the institution's written policies and procedures.
Answer: HCT's Dean is responsible for monitoring the performance of his vice-deans, who themselves monitor that of their staff. If there are any shortcomings, an assessment will be made and an improvement plan will be suggested. Afterward, a follow-up plan will be issued by the person in charge and executed to meet expectations.
Question B-6: As applicable, describe how the institution manages any additional locations (branches and/or auxiliary classrooms) approved by ACCET.
Answer: Not Applicable.