Privacy Policy for AbW Services
Effective Date: [May 20, 2026]
AbW Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, AbW Services (the "App"), to browse and order products from food, grocery, and pharmacy stores.
Please read this Privacy Policy carefully. By downloading, installing, or using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To provide a fast and reliable delivery experience, we collect the following types of information:
While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:
Account Information: Name, email address, phone number, and profile picture (when signing up via email or Google Authentication).
Delivery Information: Physical delivery addresses that you save in your profile to complete orders.
Device Details: We may collect information such as your device's unique ID, IP address, operating system, and hardware model.
App Performance: Log files, crash reports, and performance analytics to optimize your app experience.
2. How We Use Your Information
We use the collected information for the following purposes:
To Provide Services: To process account registration, manage user profiles, display local stores (Food, Grocery, Pharmacy), process orders, and facilitate accurate deliveries.
To Communicate with You: To send order updates, system alerts, or respond to customer support inquiries via phone or WhatsApp.
To Improve the App: To monitor usage trends, fix bugs, and enhance user experience.
Safety and Security: To prevent fraudulent transactions, unauthorized access, and protect our users.
3. Data Sharing and Disclosure
We respect your privacy and only share your data under the following strict conditions:
With Merchants and Delivery Partners: We share your name, delivery address, and phone number with the specific stores (e.g., restaurants, pharmacies) and delivery riders strictly to fulfill and execute your order.
With Third-Party Service Providers: We may share data with secure service providers who assist us with cloud hosting, authentication (Google OAuth), and analytics. These parties are contractually bound to keep your data confidential.
For Legal Obligations: We may disclose your data if required by law, court order, or government authority to comply with legal processes.
4. Data Security and Retention
Security: We implement robust administrative, technical, and physical security measures (including secure HTTPS/SSL protocols) to safeguard your personal data. However, no electronic transmission over the internet or storage technology can be guaranteed 100% secure.
Retention: We retain your personal information only for as long as your account remains active or as needed to provide you with our delivery services.
5. Your Data Rights and Deletion
You have the following rights regarding your personal data:
Access and Correction: You can view and edit your profile details, phone number, and saved addresses directly inside the App's Profile section.
Account Deletion: In strict compliance with Google Play Developer Policies, you have the right to request the deletion of your account and all associated personal data. To delete your account, you can contact us directly at the email provided below, and we will purge your personal information from our databases within standard processing timelines.
Our App is not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal data, we will immediately delete it from our servers.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can reach out to us: