Conversational AI is revolutionizing how we live, work, and communicate through voice assistants, AI-powered virtual assistants, and chatbots. It is altering how companies assist clients, whether it be with questions or purchasing choices. Your company's entire business model transforms when you implement conversational AI.

According to Gartner research, AI will handle 15% of all customer service contacts entirely by 2021, up 400% from 2017. Customer service, however, only makes up a minor portion of the business's performance.

The success of a firm is directly correlated with better customer service. Businesses face unfavorable consequences with significant effects on the total business when they lower their service standards, even little. Tragically, small businesses such as laundry, gyms and personal trainers, plumbing and heating services, and many others fall short of what customers expect in terms of response times and general customer satisfaction. Insufficient support staff, a lack of real-time support, or a failure to promptly address customer needs are the issues that have a negative impact on customer service.

Consider a typical micro-to-small trade organization with 1 to 20 employees. There are days when every employee is required to do responsibilities. What happens when a client calls for an emergency service? Nobody is available to react.

Result: Angry customer = loss of service

One missed call can do serious damage to the reputation and image of your business. Customers may post negative reviews on well-known websites, which can be detrimental to your company. You should make every effort to offer your company a positive corporate image because society tends to focus on the negative before the positive in the world we live in. Because of the internet, people are more likely than ever to investigate your company before using your services or purchasing your goods. They will most likely leave if they read a bad review. In addition to internet reviews, bad customer service can spread via word of mouth. Consider yourself to be your client.

Web forms vs Phone calls

In this digital age, computer-mediated means of communication are crucial. However, it has been discovered that most individuals still choose to call businesses on their phones due to their personal touch. A missed chance is a phone call that goes unanswered. Did you realize that even one missed call can have a big impact on your revenue? Those unanswered phone calls are probably from prospective consumers.

According to studies, there is extremely little chance that the persons whose calls you missed will call you back. If you're lucky, people may merely make complaints but continue to patronize your establishment. But if their calls go unanswered, the majority of clients will just leave and go to your rivals. every missed call gives your rivals access to more leads.

Some organizations will strive to do everything it takes to satisfy their consumers in order to improve the customer experience. They could pay specialized customer service representatives to take calls, reply to emails, book services, and so forth, but that would be very expensive and require office space or additional IT equipment.

Sounds great, yes? What if there was a way to use Conversational AI to help these small tradespeople improve customer experience and boost sales? In fact, AI's goal is to give businesses without front-office personnel or physical phones the tools and AI-driven customer care they need to handle customer intake, payments, and call monitoring. Swifter AI's robust Natural Language Processing (NLP) and omnichannel features assist small businesses in implementing cost-effective client communications.

Here’s How We Help

Calls still play a crucial part in a modern company, which is why providing excellent customer service is the foundation of every enterprise. In addition to increasing client happiness and loyalty over the phone, providing exceptional customer service also ensures the success of your company.

24/7 Customer Service

Consider a period when you endured a protracted wait for a technician to repair your front door. You were unable to leave your home for the entire day.

Was it not annoying?

Customers may find it bothersome to wait a long time.

If you want to give a customer a rapid appointment for any service, you must make sure that someone or something is available 24/7, regardless of the time or day, to answer the calls. The good news is that conversational AI technology can be quite beneficial in this regard.

virtual assistant 24/7 can solve queries of customers in different time zones,

You can build your own company account, for instance, with general information like name, contact information, and a description, as well as make your own list of services and appointment types that clients can book with you.

Wider Engagement

When it comes to client experience, convenience ought to come first. What if users could call or schedule appointments immediately without switching platforms?

By interacting with your consumers through several channels, such as your website or Facebook page, Amazon Alexa, Google Assistant, Facebook Messenger, and many more well-known platforms and gadgets, you may reach a wider audience.

Full control over your budget and customers’ “sentiment”

The ability to control how an AI agent is used and see your current spending is one of the most crucial features. It allows you more control over the charges as you go when used in conjunction with our "top-up account" feature. Obtain the sophisticated capability to monitor any phone or other communication platform discussions with your consumers in real-time. Utilize our built-in sentiment analysis tool to get a sense of how the conversation progressed. Instantaneously, you'll be aware of the specific consumer feedback.

Ready to leap into conversational AI?

Conversational AI will continue to support your customers, provide them with a distinctive experience, and ultimately assist your small business in growing into a successful enterprise.