Project Highlights

Team: Dr. Zulkarin Jahangir, Abdullah Hasan Safir, Md. Saiful Islam, Semab Rahman

The proportion of Mobile Financial Services (MFS) account holders have been significantly increasing worldwide, but the COVID-19 pandemic globally has encouraged people to use online and mobile channels for their daily financial activities more than ever before. As a part of BIGD's Rapid Research Response (RRR) program, we conducted a large-scale survey particularly in COVID-19 context to see the current state practices of Government to People (G2P) cash transfer through Mobile Financial Services (MFS), and identified the existing bottlenecks in the ecosystem to further streamline the overall process and maximize opportunities. The findings from the survey reflects on some critical issues at the interactions of people, MFS agents and the Union Digital Centre (UDC) entrepreneurs within the G2P cash transfer ecosystem in Bangladesh.

Download Research Presentation Slides from here.