Privacy Policy

Effective Date: 2024-10-14

Introduction

At Aayo Rides, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform, which includes our mobile app, website, and other related services (collectively, the "Aayo Platform").

Please read this Privacy Policy carefully. By using the Aayo Platform, you consent to the collection, use, and disclosure of your information as outlined in this policy. Your use of the Aayo Platform is also governed by our Terms of Service.

1. The Scope of This Policy

This Privacy Policy applies to all users of the Aayo Platform, including Riders and Drivers (and Driver applicants). It covers all Aayo services, including our mobile apps, websites, features, and any other services provided through the Aayo Platform.

2. Information We Collect

When you use the Aayo Platform, we collect various types of personal information. Below are the categories of information we collect:

A. Information You Provide to Us

Account Registration: When creating an account with Aayo, we collect your name, email address, phone number, date of birth, payment details, and other optional profile information (e.g., profile photo, saved addresses).
Driver Information: If you apply to be a Driver, we collect your name, email address, phone number, driver’s license information, vehicle details (make, model, registration), government ID, car insurance, payment details, and any other necessary documents related to your driver profile.
SOS Contact Information: We collect permission to access your contacts for emergency purposes and add SOS contacts in your app.
Ratings and Feedback: We collect ratings and feedback you provide about Riders or Drivers to improve the Aayo experience.
Communications: We collect any information provided in communications between you and Aayo, including messages, requests, or attachments.

B. Information We Collect When You Use the Aayo Platform

Location Information: Aayo collects your device’s location data through GPS, Wi-Fi, and other sources to provide services. This information is collected:
- Riders: During a ride request and until the ride ends, including when the app is running in the background.
- Drivers: In driver mode, and for a short period after exiting driver mode.
Usage Information: We collect information about your interactions with the Aayo Platform, including ride details, time, location, payment method, and promotional codes used.
Device Information: We collect details about the devices used to access the platform, including model, IP address, browser type, operating system version, and device identifiers.
Communications Between Riders and Drivers: We facilitate anonymous communication between Riders and Drivers and collect data regarding those communications, including phone numbers, text messages, and call contents (if applicable).
Address Book Contacts: With your permission, we access and store information from your address book to refer friends to Aayo.
Cookies and Tracking Technologies: We use cookies, pixels, and analytics tools like Google Analytics to improve our services, personalize your experience, and deliver targeted advertisements.

C. Information We Collect from Third Parties

Third-Party Services: We may collect information from third-party services such as background check providers, payment processors, marketing services, and other partners that enhance your Aayo experience.
Enterprise Programs: If your employer or another organization provides you with Aayo services, we may collect your personal information from that organization.
Referral Programs: If someone refers you to Aayo, we will collect basic information about you (e.g., your name and contact details).

3. How We Use Your Information

We use your personal information for the following purposes:

A. Providing the Aayo Platform

To verify your identity and maintain your account
To match Riders with Drivers and facilitate ride requests
To calculate prices, process payments, and provide receipts
To connect Riders and Drivers and allow for communication during the ride
To collect and review feedback to improve service quality

B. Maintaining Security and Safety

To authenticate users and ensure safety standards are met
To investigate incidents or accidents, including insurance claims
To detect fraud and protect the platform from misuse
To remove unsafe or fraudulent users from the platform

C. Building and Maintaining the Aayo Community

To communicate with you about promotions, updates, and events
To personalize your experience and provide targeted content or ads
To facilitate charitable donations through the platform (if applicable)

D. Providing Customer Support

To investigate and resolve issues or questions you may have
To offer assistance regarding any problems with your account or service

E. Improving the Aayo Platform

To conduct research, testing, and development of new features
To monitor and resolve software bugs and improve platform performance

F. Legal Compliance and Obligations

To comply with applicable laws, regulations, or legal processes
To respond to law enforcement requests or regulatory inquiries
To protect Aayo’s rights, property, and safety, as well as that of our users

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

A. Sharing Between Aayo Users

Riders and Drivers: We share necessary information like names, profile pictures, ratings, ride details, and vehicle information between Riders and Drivers to facilitate rides. We do not share your phone number directly; instead, we facilitate communication through the platform.
Shared Ride Riders: When you use Aayo Shared Rides, we share your name and profile photo with other Riders in the same ride, and you may see their pickup/drop-off locations.

B. With Third-Party Service Providers

We share personal information with trusted service providers who help us manage the platform, process payments, prevent fraud, and perform other essential services.

C. For Legal Reasons

We may disclose your information to comply with legal obligations, respond to court orders or subpoenas, and cooperate with law enforcement investigations.

D. In Connection with Corporate Transactions

In the event of a merger, acquisition, or sale of assets, we may share your information as part of the transaction.

5. How We Store and Protect Your Information

We retain your information for as long as necessary to provide you with our services, comply with legal obligations, and fulfill business purposes. We implement reasonable security measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights concerning your personal information:

A. Accessing Your Information

You can request to see the information we have collected about you, including categories of data, the sources from which we collected it, and third parties with whom we have shared it.

B. Deleting Your Information

You have the right to request the deletion of your personal data, with certain exceptions (e.g., when the information is necessary for completing transactions or for legal obligations).

C. Opting Out of Communications

Emails: You can unsubscribe from marketing emails via the unsubscribe link.
Text Messages: You can opt-out of marketing texts, or choose to stop all texts from Aayo (which may affect your use of the platform).
Push Notifications: You can disable push notifications via your device settings.

D. Managing Location and Cookies

You can manage your location settings and opt out of cookies through your device or browser settings.

7. Children’s Data

Aayo Rides is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have collected data from a child under 13, we will take steps to delete that information.

8. Links to Third-Party Websites

The Aayo Platform may contain links to third-party websites that have their own privacy policies. We are not responsible for the content or privacy practices of these external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you through the Aayo Platform or by email.

10. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us at:

Email: aayorides@gmail.com
Phone: +977-9802594001/08
Address: Birgunj-11, Parsa Nepal

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