Privacy Policy

Privacy Policy for Aayo

Effective Date: 2026-04-21

Introduction

At Aayo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform, which includes ride-sharing, quick commerce (on-demand delivery of goods), mobile applications, websites, and related services (collectively, the "Aayo Platform").

By using the Aayo Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to all users of the Aayo Platform, including:

• Riders

• Drivers (and Driver applicants)

• Customers (quick commerce users)

• Delivery Partners

• Merchants/Vendors (if applicable)

2. Information We Collect

A. Information You Provide to Us

Account Registration:
Name, email, phone number, date of birth, addresses, profile photo, and payment details.

Driver & Delivery Partner Information:
Driver’s license, vehicle details, insurance, government ID, and verification documents.

Merchant/Vendor Information:
Business name, contact details, store location, product listings, pricing, tax details, and payment information.

Order Information (Quick Commerce):
Products ordered, preferences, delivery instructions, and transaction details.

SOS & Contacts:
Emergency contacts (with permission).

Ratings, Reviews, and Feedback

Customer Support Communications

B. Information Collected Automatically

Location Data:

• Riders: During ride requests and trips

• Drivers/Delivery Partners: During active service and shortly after

• Customers: For delivery tracking and address accuracy

Usage Data:
Ride history, order history, browsing behavior, app interactions

Device Information:
IP address, device model, OS, app version

Communications:
Calls, chats, and messages between users (via masked systems)

Cookies & Tracking:
Used for analytics, personalization, and ads

C. Information from Third Parties

• Payment gateways

• Background verification providers

• Merchant partners

• Marketing and analytics providers

3. How We Use Your Information

A. To Provide Services

• Match riders with drivers

• Process and deliver orders

• Manage inventory and vendor listings

• Enable real-time tracking (rides & deliveries)

• Process payments and refunds

B. Safety & Security

• Identity verification

• Fraud detection

• Incident investigation

C. Platform Experience

• Personalize product and ride recommendations

• Improve delivery efficiency

• Optimize logistics and pricing

D. Communication

• Order updates (confirmed, packed, out for delivery)

• Ride updates

• Promotions and offers

E. Customer Support

F. Legal Compliance

4. How We Share Your Information

A. Between Users

• Riders ↔ Drivers

• Customers ↔ Delivery Partners

• Customers ↔ Merchants (limited to order fulfillment info)

B. With Vendors & Merchants

We share necessary order details such as:

• Items ordered

• Delivery address

• Customer name (limited)

C. Service Providers

Payment processors, logistics partners, cloud services

D. Legal Requirements

E. Business Transfers

5. Data Retention & Security

We retain your data as long as necessary for:

• Providing services

• Legal compliance

• Fraud prevention

We use encryption, secure servers, and access controls. However, no system is completely secure.

6. Your Rights

• Access your data

• Request deletion

• Correct inaccurate data

• Opt out of marketing

You can also:

• Disable location tracking

• Manage cookies

• Control notifications

7. Payments

All payments are processed through secure third-party payment gateways. Aayo does not store full card or sensitive financial information.

8. Quick Commerce Specific Policies

A. Product Availability

Items listed may change based on vendor inventory.

B. Substitutions

If an item is unavailable, we may:

• Cancel it, or

• Replace it (if you अनुमति / opt-in)

C. Delivery

Estimated delivery times are approximate and may vary due to traffic, demand, or vendor delays.

9. Children’s Privacy

We do not knowingly collect data from children under 13.

10. Third-Party Links

We are not responsible for third-party privacy practices.

11. Changes to This Policy

We may update this policy. Significant changes will be notified via app or email.

12. Contact Us

Email: aayorides@gmail.com
Phone: +977-9802594001 / 08
Address: Birgunj-11, Parsa, Nepal