Lanka Vaccines
Lanka Vaccines
(Please note that the company described in this project is fictitious)
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The design is for a local hospital in Sri Lanka. The hospital, in partnership with the local government, aims to create a structured system for the public to keep track of personal vaccine’s and make vaccine appointments when required. They also aim to improve vaccine education in the local community.
The design is for a local hospital in Sri Lanka. The hospital, in partnership with the local government, aims to create a structured system for the public to keep track of personal vaccine’s and make vaccine appointments when required. They also aim to improve vaccine education in the local community.
The primary target audience includes working adults between the ages 18 – 65 years who are mobile-savvy and lead a busy corporate lifestyle, requiring an easy method to monitor and manage their personal vaccine details.
The primary target audience includes working adults between the ages 18 – 65 years who are mobile-savvy and lead a busy corporate lifestyle, requiring an easy method to monitor and manage their personal vaccine details.
My Role:
My Role:
UX researcher & product designer leading the app and responsive web design from conception to delivery.
My Goal:
My Goal:
Design and develop an app that will allow users to make vaccine appointments at centers of their choice and schedule reminders for those appointments.
Key Challenges:
Key Challenges:
My key challenge was identifying the best users to include in the usability studies, while ensuring that these users are a good representation of the general public.
Key Learnings:
Key Learnings:
My key learning is the value of usability studies. I was able to gether numerous valuable insights from a diverse range of users which allowed me to improve the designs.
I used the hospital and government data to analyze vaccine patterns in the user group. Based on this information, I developed interview questions which I then used to conduct user interviews to gather insights about public preferences and common pain points. Shown below is my understanding of the target user groups based on the research study.
I used the hospital and government data to analyze vaccine patterns in the user group. Based on this information, I developed interview questions which I then used to conduct user interviews to gather insights about public preferences and common pain points. Shown below is my understanding of the target user groups based on the research study.
I did a quick ideation exercise to come up with ideas for how to address gaps identified in the audit (shown in the paper sketches on the left). My focus was on creating and scheduling vaccine appointments.
I did a quick ideation exercise to come up with ideas for how to address gaps identified in the audit (shown in the paper sketches on the left). My focus was on creating and scheduling vaccine appointments.
After ideating further, I created the initial designs for the vaccine app. These digital wireframes shown below focus on the vaccine appointment booking and reminder creation process.
Note: The low-fidelity prototype can be viewed here
Usability studies were conducted to test the low-fidelity prototype with target users. Feedback from the usability studies helped guide the designs from wireframes to mockups.
Usability studies were conducted to test the low-fidelity prototype with target users. Feedback from the usability studies helped guide the designs from wireframes to mockups.
Mockups were designed to view the complete appointment booking process. High-fidelity prototypes were also created for the user flows to login the app, create an appointment and schedule a reminder.
Mockups were designed to view the complete appointment booking process. High-fidelity prototypes were also created for the user flows to login the app, create an appointment and schedule a reminder.
Note: The high-fidelity prototype can be viewed here
Next steps for the project have also been recommended to the client. These could include the following
Next steps for the project have also been recommended to the client. These could include the following
Conduct a design critique session for feedback from product designers
Conduct another round of usability studies to validate if all user pain points addressed
Conduct further user research to determine new areas of need
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