Member Spotlight

Our own Margie Balfour was honored at this year’s National Council for Behavioral Health annual meeting (NatCon2017) as their “Doc of the Year” for the great work she has been doing in her role as the VP for Clinical Innovation and Quality at Connections AZ, which is the largest provider of psychiatric emergency care in Arizona. In addition to being the “quality nerd” as she refers to herself, or the “quality guru” as almost everyone else calls her, she is responsible for managing all clinical operations at the Crisis Response Center in Tucson. According to the accompanying press release, “the process improvement processes she led there have resulted in significant decreases in door-to- doctor time, injuries and other key performance indicators.” For her, the most meaningful aspect of getting this prestigious award was that it was the Tucson Police Department that nominated her. That says a lot. Congrats Margie!

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