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High Volume and High Stakes
Overview
Overview
CrisisLink is a 24/7/365 crisis center located in Virginia and the center operates a hotline, textline, and outbound reassurance program, which is designed to provide crisis de-escalation, suicide intervention, and connection to community resources services for all residents
The problem
The problem
Call handle rate has consistently been below 70%, well below PRS CrisisLink’s goal of 90%
Call handle rate has consistently been below 70%, well below PRS CrisisLink’s goal of 90%
The project
The project
Click a button below to explore Group 1's strategy, analysis, and recommendations for implementation
Click a button below to explore Group 1's strategy, analysis, and recommendations for implementation
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