Salesforce wants to deliver more automated field service using IoT data

    The Internet of Things (IoT) is changing the way businesses maintain equipment, rewriting service agreements and resetting customer expectations in the process. Salesforce, a leading CRM platform, wants to leverage IoT data to deliver more automated field service using its Service Cloud and Field Service Lightning products.

    What is automated field service?

    Automated field service is a new approach to maintenance that uses real-time data from connected devices to monitor the current condition of equipment and trigger actions based on business rules. Instead of performing regularly scheduled maintenance or reacting to breakdowns, automated field service can proactively detect issues and dispatch the right technician with the right skills and tools to fix them before they affect customers.




Salesforce Wants To Deliver More Automated Field Service Using IoT Data