Salesforce Wants To Deliver More Automated Field Service Using IoT Data

Salesforce wants to deliver more automated field service using IoT data

The Internet of Things (IoT) is changing the way businesses maintain equipment, rewriting service agreements and resetting customer expectations in the process. Salesforce, a leading CRM platform, wants to leverage IoT data to deliver more automated field service using its Service Cloud and Field Service Lightning products.

What is automated field service?

Automated field service is a new approach to maintenance that uses real-time data from connected devices to monitor the current condition of equipment and trigger actions based on business rules. Instead of performing regularly scheduled maintenance or reacting to breakdowns, automated field service can proactively detect issues and dispatch the right technician with the right skills and tools to fix them before they affect customers.

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How does Salesforce enable automated field service?

Salesforce enables automated field service by integrating IoT data with its CRM platform. Salesforce IoT Insights is a feature that delivers automated IoT data to service technicians in the field on their mobile devices. This data can help them diagnose problems, access relevant information, and complete tasks faster and more efficiently.

Additionally, Salesforce IoT Orchestrator is a tool that allows users to create workflows that connect IoT data to business processes in Service Cloud. For example, users can set up rules that automatically create cases, assign tasks, send notifications, or trigger other actions based on IoT signals. This way, users can automate and optimize their field service operations and deliver better customer experiences.

What are the benefits of automated field service?

Automated field service can offer many benefits for both service providers and customers, such as:

Reduced costs: By avoiding unnecessary maintenance visits and preventing equipment failures, automated field service can lower the overall cost of service and increase operational efficiency.

Improved customer satisfaction: By ensuring equipment uptime and resolving issues before they affect customers, automated field service can enhance customer loyalty and retention.

New revenue opportunities: By shifting from reactive and preventive maintenance to proactive and predictive maintenance, automated field service can create new value propositions and service models based on equipment performance and outcomes.

Conclusion

The Internet of Things is transforming the field service industry by providing real-time data that can enable more automated and intelligent service delivery. Salesforce is at the forefront of this innovation by integrating IoT data with its CRM platform and offering features and tools that help users automate their field service workflows and improve their customer relationships.

To learn more about how Salesforce can help you deliver more automated field service using IoT data, visit their [website] or read their [blog post].

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