Support Email:

    torrentapp.support@proton.me

App Name:

    Torrent - Downloader & File Transfer

Current Version:

    1.0.4

Support Scope:

• Onboarding and first-launch help

• Direct HTTPS download troubleshooting (Pro required to start downloads)

• Files browsing, folders, import, share, and delete help

• Same‑Wi‑Fi Transfer / QR / local URL troubleshooting

• Ads and consent questions for free users

• Pro purchase, restore, and subscription management guidance

• Device and iOS compatibility questions

Before contacting support, please try:

1) Confirm Wi‑Fi for Transfer (both devices on the same network)

2) Confirm the download URL is a direct HTTPS link you are authorized to use

3) Restart the App

4) Check iOS Settings → [App] for Local Network / Tracking permissions if relevant

5) For purchases: Settings → Upgrade to Pro → Restore Purchases

Please include in your email:

• Device model

• iOS version

• App version (1.0.4 or as shown on device)

• Clear description of the issue

• Steps to reproduce

• Screenshot or screen recording when possible

Response target:

    24–72 business hours

Thank you for using Torrent - Downloader & File Transfer.