I have the above Roku player running Software version 9.2.0 build 4750-46. The Roku connects to an Onkyo TX-NR828 receiver by HDMI. Until a recent update, I was able to get surround sound output from the Roku channels (Netflix, Hulu, Amazon, Tablo, etc.). Now it only outputs 2.0 channel stereo PCM signal to the Onkyo.

Audio in Roku is set to Auto and it detects Dolby Digital Plus and DTS. HDMI is also set to Auto Detect, but it doesn't matter if I set it to any of the other specific settings (Dolby Digital, Dolby Digital +, DTS, etc ) it still stereo output only.


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On the one hand it's frustrating to not have surround where it's available, but the killer is all of the recordings on the Tablo are in surround, and since the Roku won't pass anything but stereo anymore, I can't watch the recorded TV shows.

It'd be one thing if this was happening out of the gate but it's a new development that appears to be related to a software update. In fact, absence of surround seems to have begun when I manually updated the software.

While something is playing on the screen, hit the * button, and see if any sound mode has been enabled. Things like Volume Leveling, Night Mode, or something similar. All of those modes switches you to stereo. All listening modes must be off to get multi-channel audio.

It did have night mode on. Turning that off got the Dolby 5.1 back on for Netflix. Haven't tried the recorded shows on Tablo again yet, but broadcast TV worked live in surround mode again. Will confirm that last piece, but I think this solved the problem.

I have a Roku Ultra 4660RW Software version 9.2.0 build 4806-46. I tried turning off night mode, and all the rest, but still have no surround sound from my Onkyo NR-656. I have it attached to a Samsung 82" Q6.

Strangely, I DO get 5.1 surround from movies on the roku channel (batman from 2003, for example) but nothing on Netflix or Hulu, which apparently also offers 5.1. 

Lots of other forums are discussing this

issue and the typical conclusion is that something must be wrong with other components in the setup such as an old receiver that only takes DD and not the Roku, but I find that hard to believe. Roku needs to address this as it seems to be a software issue on their end.

After going through an extensive search of all of the results for this issue on all available sources, from Roku to Onkyo to Samsung. I decided to try one last thing - reconnect my output to the ARC HDMI input terminal on my Samsung 6Q 82" TV. That would put arc output on the main on the AVR to ARC input on the TV. However, I never got the chance! As I said I had no problems with the 5.1 sound when I played it through the Roku channel or Netflix Channel directly on the Samsung Smart TV to the AVR - just when I when through the Roku box to the AVR did sound drop to stereo only. When I approached the shelf holding my AVR unit and started to turn it around to move the connections, the shelf fell from the clips holding it (into my lap fortunately!). I put the shelf on a box temporarily while getting some better clips, put the AVY on the top of the box and tightened up all the connections and made sure nothing was loose plug-wise. To my surprise, when I turned on the unit, my 5,1 sound had returned, and everything was fine with my setup through the Roku box. My conclusion was that there must have been a bad connections in one of my HDMI plugs that went from Roku box -to-AVR input-to- AVR output-to-TV HDMI input. (2 HDMI 2.2 Cords and four connections total). I'm not saying this is your problem too, but check the connections and make sure that they are secure if you have tried all of the other things on the forum that they suggest (the volume playback adjustment from the * key on the remote, and all the rest). I wasted hours and hours only to find that I had the same symptoms and it was all do to a quirky connection issue that only affected the 5.1 and nothing else. I was fortunate as I have multiple Roku boxes in my home and could have gone further in my testings. Switching to another box on that TV would have also solved the squirrely connection problem as well, but I would have blamed my specific 4660SX Roku box when there was actually nothing wrong with it. Good Luck...

Glad you got it to work! I'll try your method as soon as I get home from work today, but i'm starting to get discouraged. I'm pretty sure my connections are all ok as I fiddled with them all day yesterday and I was actually able to get 5.1 though the Roku channel on the roku device itself (not just the smart tv version). So that indicates the Roku is capable of playing some 5.1 content (Roku Channel) but not all of it (Netflix), which means the connections/hardware setup probably isn't my problem and is instead software related. It's possible this is a Netflix specific software bug but who knows. I'm tempted to borrow a friend's Fire TV to test it out and see if Netflix works properly. I love Roku and don't want to switch though!

1. Not all content within streaming channels will offer 5.1 surround sound audio. You'll want to review the content details page for each title, or reach out to the channel provider directly to inquire further about any specific content available on your Roku device.

2. If you are using any of the 'Volume mode' features, these will limit your device to Stereo audio. During playback of content in a channel, press the * key on your remote. A menu will open on the lefthand side of the screen. Look for the 'Volume mode' options, and turn this feature off. This should allow surround sound audio to play again, if available on that content.

1. I made sure I was selecting 5.1 titles through Netflix to test it out, so I know (or assume) Netflix is broadcasting the proper content for surround. Tried all the most recent Netflix content in both 4k ultra (with 5.1) and HDR to no avail. I've also tried HBO and Hulu (not sure whether those two actually use 5.1 but I tested recent titles from them too just in case).

2. I tried the volume mode thing through the * function and that didn't help either. To make sure I was doing it right, I actually cycled through the "off" "night mode" and "leveling" (or whatever the exact language is) on the Roku Channel to hear the difference along with putting my ear right up to the center speaker. When it was on "off" on the Roku Channel it correctly played 5.1 through the center, but on "night mode" and "leveling" it only played stereo as expected. When I went to the Netflix app and tried the same thing, it made no difference whether I was in "off" "night mode" or "leveling" - everything played in stereo.

I also played a video game through my PS4 last night and made sure there was sound coming from the center channel, so I know other devices are able to send surround to the speakers properly, and suspect (but cannot confirm) that another streaming box like Fire could probably do so as well. I have yet to play content directly from the TV's smart player through ARC to test that but I don't see why it wouldn't given that the PS4 seems to work ok. Has anyone heard any whispering from Roku about software updates? If there's a 9.3 on the horizon it would make me very happy.

For now I am disabling 5.1 until Tablo can work out the kinks, cause its frustrating recording a bunch of stuff that wont play back even though my hardware supports it. I just wanted to get this out there so it can get addressed, others should also report this behavior.

No. The message was displayed with live TV as well with the global 5.1 on. Remember that according to the supported devices list, rokus support 5.1. Now, I could view programs recorded in stereo just fine, just not in 5.1, even though I could the day before and the day after.

To help determine if your Roku device supports volume modes, you need to know the software version and device model. To find this information, go to the home screen on your Roku device and select Settings > System > About .

I wasted a couple of hours on this, powering on and off Roku and Tablo reset surround sound settings, tested to see if that worked, fiddled with settings on the other devices, even opened a ticked .Think about the hundreds (thousands?) of hours of User time wasted trying to figure this out. Seems pretty arrogant to me.

The emby client app runs on my Android Sony Bravia TV (model no. KD-75X8500D). I've attached the log file for your review. The movie I'm trying to play is American Sicario (in case you're searching for the file content).

My TV is connected to the amp via an optical cable. All other apps like Amazon Prime, Netflix etc. work just fine with surround sound. I also tried using the VLC player for android TV as an external player for emby, but it still plays in stereo sound. Can you help me fix this.

Wild guess would be you're trying to play unsupported audio (like DTS-HD MA or some other, so MediaInfo would be welcome), hence it's been downmixed to stereo. Once beta installed, you should have an option to "Convert unsupported audio to DolbyDigital" which seems supported fairly well with both AC-3 and EAC-3 (in addition to HE-AAC) being listed there, which will hopefully solve your issue.

Logs will show, so you'll have to wait for Dev's response. My guess would be your TV does not report support for any of them (hence there's no Audio Out option in your current stable app version, which exposes options only according whatever is reported, as opposed to beta that exposes it on all systems), so they're all being downmixed to stereo. Again, that's speculation only, before your logs have been looked over and/or you test it on beta.

I just installed the Beta version 2.0.70g. Went to play back settings -> Audio Output, which was defaulted to 'Auto'. Tried playing the first video file (American Sicario) - same result - the sound still outputs as stereo. 152ee80cbc

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