Hailify Site Location

Warehouse Dock Entrance

1. 1. Driver will arrive in the staging lot adjacent to warehouse exit (see pic above)

      1. 12-01 34th Avenue, Queens, NY 11106 

      2. Drivers should not arrive prior to 6:00 AM

         1. Early arrivals should wait in the outlined overflow queue area

   2. The Warehouse Lead will be present in the staging area at 6:00 AM

   3. PigeonShip drivers will arrive, park in order of arrival, and check-in via PigeonShip laptop

   4. PigeonShip drivers will be ushered into the warehouse where Hailify will have the route prepared

   5. PigeonShip drivers will confirm the pickup and receipt of each package by scanning the package tracking barcode

      1. Drivers will need to find an alternate location to scan their packages with limited space in the staging lot

   6. PigeonShip drivers will be prompted at the end of their accepted scans if any parcels in their route are missing

      1. Orders not received by Hailify will be identified prior to sortation

      2. Drivers should double check their vehicle and scanned packages for oversight

      3. Once the packages absence is confirmed, drivers will remove the orders from their order queue via a prompt

      4. Mis-sorted orders will be found among the remaining routes

   7. Overflow drivers unable to park in the staging area will wait inside their vehicles in the overflow parking queue and enter the staging area when prompted by Hailify’s outside Associate once drivers loaded with routes have left

   8. PigeonShip drivers will not be issued the warehouse’s entry keycode

   9. Driver staging process will repeat for the second, and final, wave of drivers who arrive at 6:30 AM

   10. PigeonShip drivers must have arrived within their assigned window of time

Return Parcel Container

*Any and all returned packages will be placed in the Return Container in the designated PigeonShip bin

1. Receipt and processing of returns

1. 1. Hailify requires that all PigeonShip drivers return undelivered parcels according to our terms and conditions:

      1. Undelivered parcels must be returned between 7:00 PM (EST) - 9:00 PM (EST) the same day your route was assigned or between 5:00 AM (EST) - 8:00 AM (EST) the following day

      2. Drivers are to apply ‘Return’ scans in the overflow queue adjacent to the warehouse

      3. Once a ‘Return’ scan has been logged for each package, drivers are to give packages to Hailify warehouse staff by entering the staging queue, or by calling xxx-xxx-xxxx (outside of staging hours), and alerting us of their arrival with undelivered parcels

      4. Hailify Field Ops team will process returned parcels with drivers as they arrive with Returns

      5. Two scan statuses are necessary for a parcel to be returned

         1. ‘Return’ scan will be logged when driver’s scan their packages before handing them off to our warehouse staff

         2. ‘Redeliver’ or ‘Undeliverable’ scans will be logged once a Hailify Operations team member processes the returned package through our Field Service tool

   2. PigeonShip Drivers must attempt same day delivery on 99% of packages accepted

   3. PigeonShip Drivers must complete same day delivery on 95% of packages accepted

   4. Hailify safe drop guidelines;

      2. 1. The driver has access to the recipient’s house or unit door

         2. The driver has access to the apartment building’s concierge

         3. The sender has not requested “Do not safe drop”

         4. In front of a business in the event that access is denied

         5. In front of an apartment building in the event that access is denied

         6. In the lobby or mailroom of an apartment building