Gift Vouchers

We offer gift vouchers that can be purchased in two ways: in-person at the gym or online. These vouchers can be used towards memberships, classes, or personal training sessions.

Option 1: In-Person Gift Vouchers

Purchase Process:

1. • A person attends the gym and requests a gift voucher for a specific membership length, number of classes, or personal training sessions.

   • Charge the customer through the Purchases Tab.

   • Provide the customer with a hard copy gift voucher, which should be in stock at the gym.

Option 2: Gymflow Gift Vouchers

Selling Gift Vouchers 

Offer Gift Vouchers Online

Members can buy them through the members app or Gymflow website portal, just like memberships and products.

From The Members App

They navigate to the Shop section in the Member App or on your club's website.

They select the Gift Vouchers from the menu.

They input the desired amount and complete the purchase.

From The Website

They navigate to the Gift Voucher menu

They input the desired amount and complete the purchase.

The voucher code will be sent the purchaser via email immediately after purchase.

Selling Gift Vouchers from the Staff Portal

1. Go to the Sales tab.

2. Search for the user you want to sell the voucher to.

3. Select Gift Voucher.

4. Enter the voucher amount.

5. Choose a payment method.

6. Click Take payment.

Redeeming Gift Vouchers

Voucher Purchased Confirmation

When purchasing a Gift Voucher the purchaser will be emailed a voucher code and a unique redemption link.

Redeem Voucher - Using Link

From the email simply click the redemption link and follow the prompts to redeem the voucher.

The redeemer will need to an account with 24fit.

Redeem Voucher - Using Voucher Code

If you prefer to give the code to a person to redeem you can do so and they can still redeem online or via the members app.

1. Sign/Register into either the Members App or Customer Portal

2. Head to the Profile Page > Payment Methods

3. Find and press the “Top Up” button

4. Enter your voucher code and hit “Top Up”

Once redeemed, the voucher amount is added to your wallet and instantly available for spending.

Tracking Redemptions

To see a history of all gift vouchers sold and their redemption status.

1. Go to Settings

2. Navigate to the Gift Voucher tab

3. Click on the Sold Gift Vouchers Tab

4. From here, you can see a history of all gift vouchers purchased, their redemption status, and details of who redeemed them and when.

Topping Up A Wallet

User wallets can be topped up one of two ways:

Top up with Gift Voucher - Member

Prerequisites: the member needs to have a Gift Voucher. If someone gives the member a Gift Voucher, they will have had shared a code. The code is then used to redeem your voucher.

Sign into either the Staff Portal, Members App or Customer Portal

1. Head to the users Profile Page > Payment Methods

2. Find and press the “Top Up” button

3. Enter the voucher code and hit “Top Up”

Top Up With Payment

1. Sign into either the Members App or Customer Portal

2. Head to the Profile Page > Payment Methods

3. Find and press the “Top Up” button

4. Select “Using Payment Method“

We keep a history of all wallet top ups and spends included details of which staff topped them up for transparency.

User Wallets

Learn about users wallets and how to utilise them.

What are wallets?

Wallets holds funds for a user to spend on any product and services at your 24fit, they are topped up most commonly by Gift Vouchers but can also be topped up with a payment.

How do they work?

Wallets work similar to regular payment methods, at the checkout staff and customers can see their wallet balance and opt to use it to partial pay or pay in full for their item (if they have enough in their wallet).

Wallet Use Cases

Outside of a wallets primary function to allow Gift Vouchers to be redeemed and spent. 

Wallet can also be used to:

• Give a member a financial reward or incentive e.g referral reward

• Used to pre-pay upcoming recurring membership payments

How to pay with wallet?

At the checkout:

1. At checkout, locate Wallet Balance

2. Enter the amount to deduct from the wallet.

3. Click Take payment to complete the transaction.