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The state of 10111 call centres has been called into question after Police Minister Bheki Cele revealed that only around 40% of the required 10111 call centre personnel are deployed, and that millions of 10111 calls were dropped over the past three years.

Dropped call data from the Northern Cape, Free State and Limpopo were unavailable. Some centres in other provinces were also unable to provide data and dropped call data from certain centres were unavailable for specific years. This means the number of dropped calls could be much higher.

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Dropped calls can refer to calls that could not be answered, which might have been due to callers ending their calls before being transferred to 10111 operators. They can also refer to calls which were ended by the caller after they had been transferred to a 10111 operator.

[Our] department has, over the past number of years, submitted to the national minister of police, the policing priority and need to address the issue around answering phone calls and the 10111 call centres specifically.

JOHANNESBURG - While Police Minister Bheki Cele releases the fourth quarterly crime stats on Tuesday, shocking news has emerged from Durban where the 10111 call centre has been non-functional for six days.

Abandoning his position at the helm of the country's police force for that time, Cele found himself a work station at the 10111 call centre on Tuesday, donned a headset and answered calls from members of the public.

National police spokesperson Brigadier Vish Naidoo said: "Due to the fact that there is no suitable or other alternative accommodation that fits the specific needs of the unit and it's unique systems, members of community served by the stations listed below are advised to call the relevant station to report crime and criminal activities."

Northern Cape call centres were better off compared with those in other provinces. The province required 58 personnel and had 46 during the 2020/2021 financial year. The same situation applied to the Western Cape. The ideal number of personnel there was 179, with the province having 183. The worst affected province was the North West. Its call centres required 328 personnel, but only had 38.

In the Western Cape, the Maitland call centre recorded 393,302 dropped calls during the 2020/2021 financial year and 501,978 during the following financial year. The number of dropped calls since April 1 2022 could not be determined because the software is being upgraded.

So-called "positive incident reports" to 10111 call centres had to be entered on the police service's case administration system (CAS) to generate a docket with a case number. But 58% of positive incident reports were not linked to dockets on the CAS.

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So by virtue of that translation, members who had tattoos in their bodies or having previous criminal case and members who were not interested in being translated, they had to leave the environment and that has depleted more 10111 staff members.

With concerns regarding the skills of call centre agents that take emergency calls, Nephtal said they are very confident because there are no 10111 members that enter the environment without the prerequisite skill.

On Wednesday, about 45 call agents from the 10111 South African Police Service (SAPS) call-center downed phones and left their offices in Maitland. They protested outside on Jan Smuts Drive. Passing motorists hooted in support.

On 6 June, the agents vowed to bring the call centre to a standstill if they were not listened to. They demonstrated outside the offices of the Western Cape Police and handed over a memorandum of demands and grievances to Deputy Commissioner Major General Mzwandile Mzamane.

At the protest in June, call centre agents said that their work conditions left much to be desired. They said the roof leaked and part of the ceiling came down after the big storm in June. They said the toilets were blocked and the stench entered the canteen. They also said they use threadbare headphones and have broken chairs.

Western Cape police spokesperson Lieutenant Colonel Andr Traut said the Maitland 10111 Call Centre is fully operational and contingency plans are in place to avoid any interruptions in service delivery. Police management is monitoring the situation.

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The 3Com NBX 100 was originally introduced back in 1998, however, the NBX 100 3C10111C remains a big seller because of its reliability and performance. The 3Com NBX 100 can support up to 200 devices and 100 PSTN lines while delivering 10/100 Mbps speeds to the end user. The simple web based GUI makes management a breeze, best of all the NBX 100 3C10111C is easy to integrate with CRM applications which it vitally important. A few of the great features this 3Com system include are voicemail, automated attendant, hunt/call groups, call detail reporting and much more.

Approximately seven million calls from possible victims of crime have been dropped during the specified period. However, the DA MP cautions that the figure does provide a full picture of the situation as the Free State, Limpopo and Northern Cape were unable to provide feedback for the time period. A number of call centres have outdated software, which needs to be upgraded.

TheNSPv2LookupServiceNextEx function is called after obtaining a handle from a previous call toNSPv2LookupServiceBegin in order to retrieve the requested information from a namespace version-2 service provider.

The flags used to control the next operation. Currently, only LUP_FLUSHPREVIOUS is defined as a means to handle a result set that is too large. If an application cannot supply a large enough buffer, setting LUP_FLUSHPREVIOUS instructs the provider to discard the last result set, which was too large, and move to the next set for this call.

In Windows Sockets 2, conflicting error codes are defined for WSAECANCELLED (10103) and WSA_E_CANCELLED (10111).The error code WSAECANCELLED will be removed in a future version and only WSA_E_CANCELLED will remain. Namespace providers should use the WSA_E_CANCELLED error code to maintain compatibility with the widest possible range of applications.

The provider will pass aWSAQUERYSET2 structure in the lpqsResults buffer. The client should call the NSPv2LookupServiceNextEx function until it returns WSA_E_NOMORE, indicating that all theWSAQUERYSET2 structures have been returned.

The dwControlFlags specified in this function and the ones specified at the time ofNSPv2LookupServiceBegin are handled as "restrictions" for the purpose of combination. The restrictions are combined between the ones atNSPv2LookupServiceBegin time and the ones atNSPv2LookupServiceNextEx time. Therefore, the flags atNSPv2LookupServiceNextEx can never increase the amount of data returned beyond what was requested atNSPv2LookupServiceBegin, although it is not an error to specify more or less flags. The flags specified at a givenNSPv2LookupServiceNextEx apply only to that call.

The NSPv2LookupServiceNextEx function is typically called at least twice. The first time to get the size of the needed buffer to receive the WSAQUERYSET2 pointed to by the lpqsResults parameter, and the second time to get the actual query result set. On the first call, the NSPv2 provider should return the size necessary for the WSAQUERYSET2 results. e24fc04721