Training Reinforcement Tool Enhances Knowledge Retention

Item #: 20260012

CONTACTS

Implementing Organization: Employee Development
Implementation Lead: Allan Harris
Development Team: Allan Harris

Article Written By: Allan Harris
Innovation Council Liaison: Heidi Thomas
Innovation Team Coordinator: Winston Inoway

STATUS

Implementation Date: September 12, 2025
Adoption Status: Fully Implemented
Adoptability Note:

APPLIES TO

Topic: Employee Development
Organization(s): UDOT (all)
Job Role(s): Administrative Staff / Commissions, Business Analyst, Executive Leadership, Information Specialist, Program Manager, Program Specialist
Tags: Active transportation, air transportation, highway transportation, public transit, railroad transportation, water transportation, labor productivity, employee empowerment, job satisfaction, occupational safety, personnel development, education and training, education and training ( employee development ), information technology >> software, networks

PROBLEM

It is challenging to achieve complete mastery of information during a workshop lasting only a few hours. Employees typically perform well in the workshop when engaged in active discussions and activities. Human knowledge acquisition is subject to the Ebbinghaus Forgetting Curve, a model illustrating the decline of memory retention over time. This curve demonstrates a significant initial drop in retention shortly after learning, followed by a more gradual decline. Without periodic review, information is rapidly forgotten; however, this process can be mitigated through spaced repetition and active recall to facilitate the transfer of information into long-term memory.

CHANGE

The Employee Development team has implemented a new tool called 7 Taps that is designed to reinforce training content over time, directly addressing the Ebbinghaus curve. This innovative tool delivers concise segments of content at regular intervals, with the aim of refreshing learners' memories and fostering enhanced performance.

RESULT

Initial feedback from attendees has been overwhelmingly positive, with many expressing appreciation for the reminders, which help keep the content top of mind. Quiz results currently range between 75% and 90%.