To remain competitive, an entity has to monitor and integrate the functional areas of business operations. The course describes the principles and concepts of production and operations management, and total quality management, and their importance to the overall strategy and competitiveness of a firm.

The course focuses on specific tools used to manage and enhance a firm’s operations and production, which involves planning, coordination, and execution of all activities that create goods or provide services. Topics in operations management include forecasting, capacity planning, process selection, decision theory, inventory management, supply chain management. Topics in total quality management cover quality management, quality management system, and the six sigma quality. By using case-problems, students are expected to provide solutions using quantitative and other tools for continuous improvement of processes underlying the production of goods and services.