This method retrieves a support requests by given reference number.
Success Response Content
Example JSON:
{ "validationErrors": [], "result": { "supportrequest": { "customer": { "label": "Philip Fry", "url": "/customer/00000026" }, "reference": { "referenceNumber": "00000020", "url": "/supportrequest/00000020" }, "referenceText": "00000020", "externalReference": "extRef", "summary": "Some other Support Request", "status": "IN_PROGRESS", "open": true, "creationDateTime": "2017-09-13T13:31:57.000", "lastUpdateDateTime": "2017-11-13T13:31:57.000", "description": "Some other Support Request Details", "updates": [ { "update": { "creator": { "label": "System Admin", "actorType": "OPERATOR" }, "creationDateTime": "2017-11-13T13:31:57.000", "requestState": "IN_PROGRESS", "type": "STATE_CHANGED", "assignee": "Special AgentOne" } } ], "documents": [ { "documentSummary": { "description": "document 1", "fileName": "scan-option.pdf", "fileExtension": "pdf", "creationDateTime": "2017-11-22T15:02:58.000", "lastUpdateDateTime": "2017-11-22T15:02:58.000", "uploaderLoginId": "admin", "location": { "referenceNumber": "00000351", "url": "/document/00000351", "fileLink": "http://localhost:57985/private/633bed75-c9b2-4d76-9b68-b2e0375d5a0e" }, "documentType": "LEGAL_CERTIFICATE", "uploaderActorType": "OPERATOR" } } ], "category": "Access" } }}Field Descriptions