The chat window does not appear when I click on the button to chat with the Student Mentor.

If you are unable to access the chat functionality, please follow the below given steps:

1. Check if you are connected to the internet.

2. Reload the Page after clearing your browser cache.

3. Try opening it through Incognito mode or in a different browser.

If you are still unable to do so after following the above steps, you can contact your Student Mentor via other support channels and raise this issue.