Facing issues during the upload of assignments or case studies for a module

1. First and foremost, please ensure that you submit your file 30 minutes prior to the given deadline time to avoid delays or last-minute hiccups.

2. Kindly check the type of file that is supported for submission. (For example. PDF, PPT, PPTX, DOC, DOCX, IPYNB etc). If they are not of the supported type, then you would not be able to upload your file.

3. If it is a group case study, please check if your partner has already submitted the file, if they have then you do not need to upload it.

4. If you receive a message that says "You are not a part of a group", then please contact your student mentor to have you added to a group.

5. Make sure your browser is updated and is on the latest version. If you are using chrome, then you can go to Settings > Help > Click on "About google chrome" and it will update your browser to the most latest version.

6. If you are still unable to upload. Please try the same process by logging in from google chrome incognito mode

7. Or use different internet browsers like (Firefox, Safari, Chrome Incognito Mode).

8. Ensure that no downloads are blocked in your URL browser.

9. Disable all extensions on your browser temporarily to make sure that they do not interfere with your learning experience.

Clear your browsing cache/history/cookies. Follow the steps mentioned below: - i. On your computer, open Chrome.

ii. At the top right, click More.

iii. Click More tools. Clear browsing data.

iv. At the top, choose a time range. To delete everything, select All time.

v. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

vi. Click Clear data.

vii. Re-launch / Restart chrome browser.

If you continue to face this issue, do raise a ticket by clicking on the "Report an Error" button at the bottom of your learning segment page