University of the Philippines Open University (UPOU) Quality Assurance Office (QAO)

The University of the Philippines Open University (UPOU), through its Quality Assurance Office (QAO), is committed to upholding excellence in academic and administrative processes. To strengthen its communication and knowledge management functions, the QAO opens internship development-oriented institution. It aims to help interns enhance their work competencies and discipline, learn from experienced professionals, and explore potential career paths in

institutional and development communication. Through participation in documentation, writing, process improvement, and multimedia activities, students will gain practical experience that contributes both to their professional growth and to UPOU’s continuing quality assurance initiatives.

Number of Interns Requested

The UPOU Quality Assurance Office (QAO) is currently seeking 10 BS Development Communication student interns.

Mode of Internship: in-person/on-site

Interns are expected to report on-site at the UPOU Headquarters in Los Baños, Laguna for orientation, coordination meetings, and all project activities, including the documentation of QA events and process mapping sessions.

All tasks will be carried out in person to facilitate collaboration and hands-on learning. This includes writing, design, and report preparation, which will be conducted on-site and under the guidance of the internship supervisor.

Tasks and Responsibilities of Interns

1. 1. 1. Documentation and Knowledge Management

         • Assist in drafting, editing, and formatting sections of the UPOU Operations Manual

         • Organize and archive institutional documents for easy reference and retrieval

1. 1. 2. Communication and Writing Support

         • Draft and edit official correspondence, announcements, and QA-related content

         • Assist in preparing newsletters, reports, and web content

         • Translate technical QA materials into user-friendly formats (FAQs, infographics, handouts)

1. 1. 3. Process Documentation and Reporting

         • Document QA-related activities (meetings, workshops, assessments, accreditation visits)

         • Prepare narrative and visual documentation of QA events

         • Create simplified process flowcharts and guides for internal and external stakeholders

1. 1. 4. Quality Assurance Support

         • Assist in developing and reviewing feedback forms, surveys, and evaluation tools

         • Synthesize survey and feedback results into concise communication reports

         • Provide recommendations to enhance communication practices across offices

1. 1. 5. Creative and Multimedia Support

         • Design infographics, posters, videos, and digital materials explaining QA processes and policies, and visual documentation of QA activities

         • Support the creation of a QA information hub or microsite

Requirements/Qualifications for Internship Applicants

1. Enrolled in DEVC 198 (Internship) under the BS Development Communication program during Midyear 2026

2. Strong writing, editing, and research skills

3. Interest in institutional communication, documentation, or knowledge management

4. Proficiency in Google Workspace tools (Docs, Sheets, Drive)

5. Basic design or multimedia skills (e.g., Canva, basic video editing) are an advantage

6. Willingness to report on-site at UPOU Headquarters Los Baños, Laguna

7. Ability to work independently and collaboratively

Application Process and Schedule

Interested applicants must submit the following:

1. Updated résumé or curriculum vitae

2. [to follow] Endorsement letter or referral from the CDC Internship Committee Chair/Coordinator

3. Portfolio for writing, layout, photography, etc.

Application Process and Schedule

Devcom students who are interested in applying for an internship in our office may submit their application letter addressed to UPOU QAO Director, curriculum vitae, and portfolio.

Asst. Prof. Ria Valerie D. Cabanes

Director, Quality Assurance Office

University of the Philippines Open University

Internship Supervisors

Asst. Prof. Ria Valerie D. Cabanes

Director, Quality Assurance Office

University of the Philippines Open University