7th International Workshop in
Artificial Intelligence for Business Process Management
@ Business Process Management Conference (BPM), 11-15 September, 2023, Utrecht, The Netherlands
The field of Artificial Intelligence continues to grow, with new and deeper techniques, and with application across numerous areas. In the past few years we have seen strong interest from both industry and academia in applying AI techniques in the area of Business Process Management. Indeed, the application of AI is impacting additional areas where process management perspectives and techniques are relevant, including industrial engineering, IoT, and emergency response, to name a few. The use of AI in BPM has been discussed as the next disruptive technology that will touch almost all of the business process activities being performed by humans. In some cases AI will dramatically simplify human interaction with a process, in other cases it will extensively support humans in the execution of tasks, and in yet other cases it will enable full automation of tasks that have traditionally required manual contributions. Over time AI may lead to entirely new paradigms for business processes and operations. For example, instead of BPM models centered on process or on case management, we anticipate models that are based fundamentally on goal achievement, as well as we anticipate models that fully enable continuous improvement and adaptation based on experiential learning.