Vol. 7 | No. 13-14, 2020

• CLIENT EXPECTATIONS AND PREFERENCES FOR SERVICE QUALITY DIMENSIONS IN BANK SERVICES IN REPUBLIC OF NORTH MACEDONIA

Aida Yzeiri Baftijari, Raman Ismaili, Brikend Aziri

Pages: 13 - 21

• MYSTERY SHOPPING - A PROCESS OF UNDERSTANDING CONSUMERS, WHICH OPENS UP THE SPACE FOR CREATING CONTEMPORARY COMPETITIVE TRENDS

Almira Curri-Memeti

Pages: 22 - 27

• THE OPPORTUNITIES AND CHALLENGES OF ELECTRONIC BUSINESS FOR SME'S IN KOSOVO

Arbresha Qerimi, Florim Idrizi

Pages: 28 - 42

• EXPECTATIONS OF THE YOUNG PEOPLE (GENERATION “Y”) FROM THE ORGANIZATION AND MANAGEMENT – TO ACHIEVE BUSINESS SUCCESS

Argjina Karemani, Arjeta Amzai

Pages: 43 - 52

• THE IMPACT OF REWARDS ON EMPLOYEE PERFORMANCE: IN SMES IN POLOG REGION

Arlinda Mazllami

Pages: 53 - 62

• ONLINE PAYMENT SYSTEMS FOR E-BANKING AND BLOCKCHAIN TECHNOLOGY

Astrina Xhaferi, Florim Idrizi, Miranda Xhaferi

Pages: 63 - 70

• INSTITUTIONAL DETERMINANTS OF FOREIGN DIRECT INVESTMENT FLOWS IN TRANSITION ECONOMIES

Bardhyl Dauti

Pages: 71 - 86

• THE VERY ESSENTIALS OF STRATEGIC MANAGEMENT TOOLS

Brikend Aziri, Izet Zeqiri

Pages: 87 - 98

• BUSINESS ENVIRONMENT ANALYSIS AS A KEY STAGE IN THE PROCESS OF STRATEGIC MANAGEMENT

Brikend Aziri, Raman Ismaili

Pages: 99 - 110

• DISTINCTION OF SUSTAINABLE SOCIAL ENTREPRENEURSHIP FROM OTHER (NON) CORRELATIVE CONCEPTS

Cutka Jovanoska

Pages: 111 - 119

• THE VITAL ECONOMIC COMPONENTS OF THE ELECTRICITY MARKET IN THE REPUBLIC OF NORTH MACEDONIA

Imer Zenku

Pages: 120 - 127

• THE IMPACT OF DOING BUSINESS IN ATTRACTING FDI IN THE REPUBLIC OF NORTH MACEDONIA AND REPUBLIC OF ALBANIA - A COMPARATIVE ANALYSIS

Jeton Mazllami

Pages: 128 - 139

• IS THE IMPACT OF PROMOTION IN THE SELECTION OF THE UNIVERSITY DURING THE ENROLLMENT FOR UNDER-GRADUATE STUDIES?

Lumnije Sinani-Imeri, Nehat Ramadani

Pages: 140 - 148

• MONETARY WAQF IN THE OTTOMAN STATE AND THEIR FUNCTIONS IN THE TERRITORY OF THE REPUBLIC OF NORTH MACEDONIA

Muhammed Izeti, Suad Becirovic

Pages: 149 - 155

• FINANCIAL ANALYSIS OF COMMERCIAL BANK PROFIT - RAIFFEISEN BANK IN KOSOVO

Naim Gashi

Pages: 156 - 169

• ECONOMIC EFFECTS OF MIGRATION TO NORTH MACEDONIA

Petrit Pollozhani

Pages: 170 - 180

• DYNAMIC PROFILE OF DEMOGRAPHIC AND CAREER CHARACTERISTICS IN FUNCTION OF JOB SATISFACTION OF EMPLOYEES IN BANKS

Qufli Osmani

Pages: 181 - 191

• GREEN LOGISTICS INFRASTRUCTURE: STRATEGY CONCEPT AND THE ENVIRONMENT PLANNING

Riste Temjanovski

Pages: 192 - 200

• INSTITUTIONAL REFORMS AND IMPROVING THE BUSINESS CLIMATE IN SOUTHEAST EUROPEAN COUNTRIES: AN EMPIRICAL ANALYSIS

Rufi Osmani, Fisnik Morina

Pages: 201 - 211

• THE IMPORTANCE OF CREATING SPATIAL DATA INFRASTRUCTURE IN ORDER TO DEVELOP TOURISM FOR THREE CITIES IN LAKE OHRID - STRUGA, OHRID AND POGRADEC

Sali Zhaku, Arben Oda, Resul Hamiti

Pages: 212 - 218

• SECURITY IN CONTEMPORARY E-BANKING IN THE REPUBLIC OF NORTH MACEDONIAN

Sheherzada Murati, Aida Yzeiri Baftijari, Arlinda Limani

Pages: 219 - 233

• MANAGING CONFLICTS IN SMALL AND MEDIUM-SIZED ENTERPRISES IN THE POLOG REGION

Shpresa Syla, Vlera Meta

Pages: 234 - 240

• DIGITAL CURRENCIES AND THEIR INFLUENCE IN BUSINESS

Tahir Tairi, Florim Idrizi

Pages: 241 - 252

• MARKETING STRATEGIES AMONG SMALL AND MEDIUM SIZED COMPANIES IN THE POLOG REGION

Valon Ameti, Liridon Ismaili

Pages: 253 - 261

• INFORMALITY IN KOSOVO

Veli Lecaj, Bekim Syla

Pages: 262 - 271

• CULTURAL HERITAGE IN SERVICE OF THE SUSTAINABLE DEVELOPMENT OF TOURISM IN THE TETOVO REGION

Agim Asani

Pages: 272 - 279