Organizational Trust and Organizational Commitment among Employees in the Hotel Industry

page 42-56

Janina Rose Q. Corpuz

Master of Science in Management

University of Asia and the Pacific

Anna Maria E. Mendoza 

Doctor of Business Administration

University of the Philippines

Dean, School of Management, University of Asia and the Pacific

Keywords: organizational trust, job satisfaction, affective commitment, continuance commitment, organizational commitment

ABSTRACT

This study sought to investigate the effect of organizational trust on organizational commitment among hotel employees within Metro Manila, Philippines. The mediating effect of job satisfaction and the moderating effect of the respondents’ demographic profile was also analyzed. A total of 424 responses were obtained, and structured interviews were conducted to support the quantitative results. The partial least squares structural equation modeling (PLS-SEM) technique was utilized to statistically analyze the data. The path analysis revealed that organizational trust significantly positively affects organizational commitment. Job satisfaction partially mediates the relationship between organizational trust and organizational commitment. Regarding the demographic profile of the respondents, age moderates the relationship between organizational trust and organizational commitment.