The Relationship of Academic Performance and Student Satisfaction in a Philippine Private University
page 50-63
Eric S. Parilla, DBA
Adjunct Assistant Professor
University of Asia and the Pacific
ABSTRACT
This study focused on the relationship of student satisfaction and academic performance of business management students at a Philippine private university. Student satisfaction was measured using four factors; namely, school facilities, school support service departments, other services, and quality of instruction. On the other hand, academic performance was measured using the general weighted average of the students for the previous semester when the study was done. Three hundred students were surveyed, and a descriptive-correlational research design was used. Moreover, weighted means and simple linear regression was used to determine the degree of relationship of the two variables. The results showed that student satisfaction in terms of school facilities, student services departments, other services, and quality of instruction is SATISFACTORY in a Philippine private university. Lastly, academic performance is affected by student services department, other services, and quality of instruction but not by school facilities.
