The Determinants of Turnover Intention of Accountants in Public Practice

page 53-76

Lila Andrea Vien Hernandez

BS Management Accounting

University of Asia and the Pacific

Aisha Hannia Pangandamani

BS Management Accounting

University of Asia and the Pacific

Anna Maria E. Mendoza

Doctor of Business Administration

University of the Philippines

Dean, School of Management, University of Asia and the Pacific

Keywords:  Affective commitment, Continuance commitment, Job satisfaction, Performance, Role conflict, Role ambiguity, Turnover intention

ABSTRACT

Employee turnover continues to be a significant challenge, especially within accounting firms. In the Philippines, the professional services sector is among the top three industries with the highest turnover rates, which has raised concerns about workforce stability and retention. This study aims to investigate the factors influencing turnover intention among accountants in public practice in the Philippines. By analyzing the demographic profiles of accountants, the research examines how key determinants such as job satisfaction, affective commitment, continuance commitment, performance, role conflict, and role ambiguity contribute to turnover intention. Additionally, the study explores the moderating role of demographic characteristics in shaping these relationships. 

A descriptive correlational research design was employed, involving 243 public accountants selected through simple random sampling. Data were collected through survey adapted from Shofiatul et al. (2016) and analyzed using multiple linear regression and moderation analysis with Jamovi software.

The results underscore the importance of addressing affective commitment and role conflict to reduce turnover, while also emphasizing the need to consider demographic variables when formulating retention strategies.