Video Relay Services (VRS) is a basic telecommunications service that enables people with hearing or speech disabilities who use sign language to communicate with voice telephone users. The sign language user connects to a VRS operator using Internet-based videoconferencing. The operator then places a voice telephone call to the other party and relays the conversation from sign language to voice and vice-versa.
In April 2014, the CRTC required that VRS be offered nationally to American Sign Language (ASL) and Langue de signes québécoise (LSQ) users.
Link:
http://www.crtc.gc.ca/eng/vrs-srv.htm