Meet Evan H.

Customer Care and Engagement Coordinator
Edmonton Transit Service (ETS), City of Edmonton

Summer 2021 (4 Month Term)

“I am proud to have been part of an amazing team at the Edmonton Transit Service. There are many people putting in long hours every day, working to make our city a better place. I served as a Customer Care and Engagement Coordinator, and my responsibilities included researching ways to make transit safer, coordinating outreach events across the city and assisting projects regarding the new Arc Card and Bus Network Redesign. 

The most challenging part of my work experience was my frustration for not working in a position that was aligned with my career goals (law enforcement).. I thought I was wasting my time and that I was not making any professional progress in my career. The truth is, this co-op was one of the best uses of my time. I was able to network, learn more about the industry and — most importantly — develop transferable skills. My biggest advice to students is to trust the process. You will get where you want to be with hard work and consistency. Also, be happy and keep your chin up. Being optimistic really does have an impact on your work and outlook.”

Evan is a third year student completing a double major in Economics and Sociology. He is also completing certificates in Community Engagement and Service-Learning and International Learning. Evan hopes to one day become a detective for the Edmonton Police Service