Embedded Files
Payment Reconciliation
Payment Reconciliation
Summary
Summary
Payment Reconciliation is the process of revewing and accounting for your current month's payments. This allows you to determine who has uncollected payments so you can reach out! Payment reconciliations can be run manually in Radius, or are automatically run on the Business Reporting Dashboard. This guide will review both processes.
Resources
Resources
Video Guides
Video Guides
Step-By-Step Guide
Step-By-Step Guide
Payment Reconciliation via MMS
Payment Reconciliation via MMS
Step 1: Login to MMS and navigate to the Failed Payments report
Step 1: Login to MMS and navigate to the Failed Payments report
Login to MMS
The Failed Payments page can be found under Reports -> Failed Payments
Step 2: Reach out to customers with past due payments and collect new payment information if necessary
Step 2: Reach out to customers with past due payments and collect new payment information if necessary
Make note of any past due or unpaid payments
Reach out via phone call, email, text, or in person coversation to get payment collected
You can find contact info for accounts through Radius
You may need to add new payment info. You can review that process with the Adding or Updating a Payment Method guide linked above!
Manual Payment Reconciliation - Radius
Manual Payment Reconciliation - Radius
Step 1: Login to Radius and navigate to the Payment Reconciliation page
Step 1: Login to Radius and navigate to the Payment Reconciliation page
Login to Radius
The Payment Reconciliation page can be found under Accounts -> Payment Reconciliation
Step 2: Fill out information in the appropriate fields
Step 2: Fill out information in the appropriate fields
Set the dates for the correct time period (most often this includes the entire month)
Fill in the Payment Status field
To search for paymentes that need collection, use the Not paid in full option
To see all payments for the month, leave this field blank
Make sure the center field is filled out correctly
Make any additional adjustments to expand or condence your search
Step 3: Click search and make note of all uncollected or past due payments
Step 3: Click search and make note of all uncollected or past due payments
Make note of any past due or unpaid payments
You can export the file to excel and keep track of it there
Some people prefer to put a list of names in Asana, or make a written list of names
Step 4: Reach out to customers with past due payments and collect new payment information if necessary
Step 4: Reach out to customers with past due payments and collect new payment information if necessary
Make note of any past due or unpaid payments
Reach out via phone call, email, text, or in person coversation to get payment collected
You may need to add new payment info. You can review that process with the Adding or Updating a Payment Method guide linked above!
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