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Membership Cancellation
Membership Cancellation
Summary
Summary
Sometimes, unfortunately, guardians make the choice to have their memberships cancelled. But don't fret! There's a chance they may one day return. This page details how to complete a membership cancellation.
Resources
Resources
Step-By-Step Guide
Step-By-Step Guide
Step 1: Have a conversation with the parent about why they have decided to cancel their membership
Step 1: Have a conversation with the parent about why they have decided to cancel their membership
Sometimes parents make the decision to cancel without first looking into our other options!
Make sure that parents are aware of our other options, such as a Membership Hold or even our Maintenance Membership (if the student is at or above grade level)
Understanding why a parent has chosen to unenroll their student can help make sure we are retaining future enrollments
Step 2: Fill out a New Cancellation Request on the MMS website
Step 2: Fill out a New Cancellation Request on the MMS website
This form can be found under Accounts -> New Cancellations
Fill out the Location, Parent, and Child field
New Cancellation Reqests must be filled out for proper tracking data. Fill one out for all unenrollments!
Step 3: Verify that the parent has received and signed cancellation forms
Step 3: Verify that the parent has received and signed cancellation forms
A cancellation form will be sent to the parent's email address, along with a text message reminder
Once the parent has signed the form, there will be a task assigned to you to inactivate the membership in Radius
Step 4: Inactivate the student's enrollment in Radius and complete the task on MMS
Step 4: Inactivate the student's enrollment in Radius and complete the task on MMS
Follow the Radius Student Inactivation Guide to inactivate the student in Radius
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