Hot Lunch Program

To Place an Order:

• Log into your My Hot Lunchbox account, click on the Lunch Calendar, and select the day and profile (student) you'd like to place an order for. This will bring up the lunch menu items available for that day.  

• Select the items you would like to order, then click Add to Order, and the meals will be added to your cart. 

• You can continue placing orders for future dates, or click on the My Cart tab and proceed to the checkout and pay for your meals.

• If you'd like to repeat the same meal item on that day of the week for the whole semester, check the Repeat box in the lower-left corner.

• You can process all meals and have your card charged weekly by selecting Activate Subscription under My Cart/Subscription.

To Edit an Order:

• Log into your My Hot Lunchbox account, go to the Lunch Calendar, select the day and profile associated with the order you'd like to change, and click Edit.

• On the lunch menu for that day, you can make changes or add to your order.

• Remember to check out after you've finished  making your changes!

• Also, please remember that all orders, order changes, and cancellations must be made before noon (12:00 p.m.) on the day PRIOR to delivery.

Who prepares and delivers the meals?

My Hot Lunchbox works with local, high-quality restaurants that they pre-approve. These vendors are expected to be prompt and deliver hot, fresh meals to Trinity School.

How can I see the lunch menu?

Once you have created an account, you can view the daily menus on the Lunch Calendar page by clicking on the day of the week. You can also view any pending or paid orders by selecting the My Cart tab on the left sidebar.

When do I need to place, edit, or cancel my order?

Ordering closes at noon on the day prior to the delivery day. All orders, order changes, and cancellations are finalized at that time. This allows vendors adequate time to prepare food while giving parents time to order. Vendors receive Trinity's final orders at noon on the day before delivery. This means any cancellations need to be made by that time as well.

What forms of payment are accepted?

My Hot Lunchbox accepts Visa, Mastercard, Discover, American Express.

Will I receive a refund for a cancelled meal?

My Hot Lunchbox offers credits, not refunds, within their ordering system if a meal is cancelled before the deadline. If there is an issue with a meal or it is missing, their Customer Service Team will need to be contacted in order to issue a credit.  If you have a credit balance and do not plan to use My Hot Lunchbox in the future, they will refund your balance, less a 3% processing fee.

What if my child is absent on a Hot Lunch day and I've missed the cancellation deadline?

Unfortunately, once the cancellation deadline has passed, no credits can be given, as the vendors will have already begun preparing the orders. Hot lunches delivered for absent students are often shared with other students or teachers.

What is the difference between a Subscription and a Repeating Order?

When you choose to Repeat an Order, the order is copied for the entire ordering period (semester). All of these lunch orders are then added to your cart right away, and you must pay for them in full at checkout. 

Activating a Subscription allows you to order all at once but pay weekly.  When you subscribe to an order, the order is copied for the entire ordering period, but you are charged each Saturday only for the following week's orders.

If you have any additional questions,

please call My Hot Lunchbox at 888-894-8295
or email them at info@myhotlunch.com.