Mrs. Giglio's Website - Lesson 6: Tech Expert

Networks and System Design

2-3.NSD.3 Describe and attempt troubleshooting steps to solve a simple technology problem.

Steps for Being a Tech Expert

1. Identify the problem.

2. Think...what may cause this problem?

3. Brainstorm possible solutions.

4. Take action! Try out your solutions.

5. See if it worked.

6. Apply new learning.

7. Try other solutions if the others didn't work.

8. Get help from an adult.

Press the Undo button

Did you accidently do something, click something, press something, delete something, mess up something?
Do you want to return to a previous version of work?

Check the CAPS LOCK

Are you typing your login correctly but it won't work?
Are letters stuck all in uppercase or all lowercase?

Check the Connections

Are all power cords, USB cords, cords between devices, printer connections, etc. pushed all the way in correctly?
Have you tried unplugging it and plugging it back in?

Check the Settings

Do apps have permission to access the camera roll, camera and/or microphone?
Are there any software updates?

Check for Typos

Is your password or login not working?
Do you see squiggly lines under your words?
Are you trying to type a URL?

Press CTRL+ALT+DELETE to END task

Is the computer or program frozen, times out or not responding?
Have you tried exiting the program and restarting it?
Have you tried refreshing the page?

Check the Microphone

Are you trying to record but you can't hear any sound on playback?
Is the microphone turned on and plugged all the way in?

Check the Wifi

Is the internet not loading?
Is the WIFI on?
Are you using the correct network?
Is airplane mode on?

Check the login

Is the username typed correctly?
Is the password typed exactly?
Is CAPS LOCK or NUM LOCK on/off?
Are there any extra spaces?
Have you tried deleting your entry and typing it again?

Check the Monitor

Is the computer on, but you can't see anything?
Are the colors dim or strange?
Is the monitor on and/or plugged into the desktop?

Check for updates

Is an extension, app, or program not working?
Is your device running slowly?
Are you seeing a message telling you to update?

Press X to close

Is an app, window, tab, program or website not working?
Is an ad blocking your view or stopping the app or program from working?

Press the Refresh button

Are any changed you made not showing up?
Is a website not loading or updating?
Is a website loading slowly?
Are files, folders, or programs you added missing?

Press the Restart Button

Is your device or program frozen?
Are other troubleshooting tips not working?
Is something not working no matter what you try?

Check the Volume

Is your volume muted or turned off?
Are headphones turned on and plugged all the way in?
Is the volume slider all the way up on the Chromebook and the headphones?

Check the power

Is your device not turning on?
Is your device not staying on?
Is your display dull?
Is your device charger plugged all the way in?

Ask a friend

Are you not sure what to do?
Is the teacher helping another student?
Are you not sure what to do next?

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