Goal: Arrange for the transportation of cats and supplies with volunteer drivers as requested in a timely manner. Ensure drivers have the necessary details to arrive at the pick up and drop off locations on the appointed date and time. Ensure someone is available to meet with the drivers at the appointed locations. Provide support to volunteer drivers so that their transport can be completed smoothly and efficiently.
Help Us Make a Difference
The majority of the cats in the Toronto chapter come to TCR from Toronto Animal Services' shelters. TCR homes cats in foster homes, at the Volunteer Center facility, at the Feral Cat Recovery Centre, at Veterinary clinics, or at retail adoption centres. Drivers are frequently needed to transport cats and supplies such as food and medications to these locations.
Driver Coordinators process requests for the transportation of cats and supplies in a timely manner. They provide drivers with the necessary information necessary to arrive at the pick up and drop off locations on the appointed date and time. Driver Coordinators also arrange for someone to meet drivers at the designated locations. They provide the support volunteer drivers need to accomplish their tasks efficiently and with minimum difficulties.
Driver Coordinator Tasks:
- Review and respond to driver requests from TCR coordinators
- Send out requests for drivers via email, and coordinate subsequent responses with all impacted parties
- Ensure drivers have all necessary information to transport cats between locations on time
- Keeping accurate record of the driver requests
- Ensuring candidates are trained according to TCR policies
- Maintain driver volunteer schedule of pick-ups and drop offs
- Provide status of driver requests to the requesters
- Act as central point of contact for all volunteer driver related inquiries
- Maintain volunteer driver email list and liaise with volunteer driver recruitment
- Monitor volunteer performance and provide additional training or mentorship when required
- Assist in organizing and running the large rescue driver requests
- Must be 18 years or older
- Customer service experience
- Compassionate, patient, pleasant and positive nature
- Highly organized
- Excellent communication skills,
- Able to retain information and take detailed notes
- Able to multi-task and juggle many applications at a time
- Proficiency with Gmail and Google Docs
- Proficiency with spreadsheets
- Able to achieve results and meet deadlines with little to no supervision
- Able to troubleshoot problems quickly and professionally
Training new volunteers takes time. As such, we ask that applicants be available to commit to at least 6 months of their time.