The Silos RV Resort — Privacy Policy
Last updated: June 7, 2026
This Privacy Policy describes how The Silos RV Resort ("we," "us," or "our") collects, uses, and shares information about you when you use our mobile application (the "App").
1. Information We Collect
Account Information. When you create an account, we collect your name, email address, and password.
Profile Information. You may optionally provide a profile photo and contact phone number.
Reservation Data. We store booking history and site preferences to improve your experience.
Loyalty Program Data. We track points earned and redeemed through our loyalty program.
Push Notification Tokens. If you opt in to push notifications, we store your device token to deliver notifications about events, promotions, and resort updates.
Usage Data. We may collect information about how you interact with the App, such as pages viewed and features used, to improve functionality.
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve the App
Process reservations and manage your account
Administer the loyalty rewards program
Send you push notifications about events and promotions (with your consent)
Respond to your inquiries and support requests
Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers. Third-party vendors that help us operate the App, such as Bolt Database (database and authentication) and Expo (mobile platform). These providers are contractually obligated to protect your data.
Campspot. Reservation data may be shared with Campspot, our reservation management platform, to process your bookings.
Legal Requirements. We may disclose your information if required by law or to protect our rights.
4. Push Notifications
With your permission, we send push notifications about resort events, promotions, and important updates. You can opt out at any time through your device settings or within the App under your profile.
5. Data Retention
We retain your account information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
6. Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.
7. Children's Privacy
The App is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us.
8. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at the address below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or by email.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
The Silos RV Resort
Email: info@the-silos.com
Website: the-silos.com