Privacy policy

Effective Date: 29/08/2025

Welcome to PSA Enterprises ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:

A. Personal Data You Provide to Us
We collect personally identifiable information that you voluntarily provide to us when you register with the App, place an order, or communicate with us. This information includes:

• Account Information: Your name, email address, password, phone number, and business name (for wholesale/B2B accounts).

• Order Information: Shipping address, billing address, and details of the products you purchase.

• Communications: Information you provide when you contact our customer support or communicate with us in any other way.

B. Financial Data
All financial information related to your purchases (e.g., credit card number, card brand, expiration date) is collected and stored by our third-party payment processor, [Name of your Payment Processor, e.g., Stripe, Razorpay, PayPal]. We do not store or have access to your full payment card details. We encourage you to review their privacy policy and contact them directly for responses to your questions.

C. Information Collected Automatically
When you use the App, we may automatically collect certain information about your device and usage, including:

• Device Information: Your mobile device's ID, model, manufacturer, and operating system version.

• Usage Data: Information about how you use the App, such as the pages you view, products you search for, features you use, and the dates and times of your access.

• Crash and Performance Data: Diagnostic data related to app errors and performance to help us improve our service.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

• Create and manage your account.

• Process your orders, manage payments, and facilitate delivery.

• Communicate with you regarding your account or orders.

• Send you promotional information, such as newsletters and special offers, with your consent (you may opt-out at any time).

• Improve the App's functionality, performance, and user experience.

• Monitor and analyze usage and trends to improve our service.

• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

• Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and shipping/delivery partners.

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will only retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights and Choices

You have certain rights regarding your personal information.

• Account Information: You may at any time review or change the information in your account by logging into your account settings and updating your account.

• Access and Deletion: You may request access to or deletion of your personal data by contacting us using the contact information provided below.

• Marketing Communications: You can opt-out of receiving marketing emails from us by clicking the "unsubscribe" link in the email or by changing the preferences in your account settings.

7. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

PSA Enterprises
RADICAL INFOTECH INNOVATIONS PRIVATE LIMITED

info@radicalinfotech.com

10/151 Bariath House, Kunnatheri,thaikkattukara Po Aluva

Ernakulam, Kerala 683106

India

info@psenterprises.in

https://psenterprises.coredrops.in