The FOOD AND BEVERAGE SERVICES NC II Qualification consists of competencies that a person must achieve to provide food and beverage service to guests in various food and beverage service facilities.

This Qualification is packaged from the competency map of the Tourism Sector (Hotel and Restaurant) as shown in Annex A.

The Units of Competency comprising this Qualification includes the following:

BASIC COMPETENCIES:

• Participate in workplace communication
• Work in team environment
• Practice career professionalism
• Practice occupational health and safety procedures

COMMON COMPETENCIES:

• Develop and update industry knowledge
• Observe workplace hygiene procedures
• Perform computer operations
• Perform workplace and safety practices
• Provide effective customer service

CORE COMPETENCIES:

• Prepare the dining room/restaurant area for service
• Welcome guests and take food and beverage orders
• Promote food and beverage products
• Provide food and beverage services to guests
• Provide room service
• Receive and handle guest concerns

A person who has achieved this Qualification is competent to be a:

• Waiter
• Food and Beverage Service Attendant