Non urgent issues- submit a technology ticket
Urgent issues (P1) -you call your GM/Supervisor
If unable to get ahold of your supervisor, call Ashley
Note: no one should be calling Brandon or Matt directly
Questions to ask yourself before reporting...
Does it have power?
Is it plugged in?
Have you checked the breakers?
Have you tried rebooting it?
P1 issues are urgent and you need to notify your supervisor immediately.
Store 100% down
Cashless down
Store in backup mode (the lettering at the bottom of the monitors is red instead of white)
Operations directly affected
-Cannot serve off orders
-Runner, kitchen, or present screens down
If you think it may be urgent but are unsure, call your supervisor.
P2 issues are non urgent and a technology ticket needs opened. (Link up top)
Printer not printing clearly or at all
Laptop issues
Access issues
Need an eID?
Need MFA reset?
(Learn as you go section offers a lot of CIT 'how to')
(Click on training to register for OTP 1 & 2 training)